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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423785
Report Date: 09/04/2025
Date Signed: 09/04/2025 09:44:11 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Catherine Fernandes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250807144725
FACILITY NAME:KIDANGO CASTLEMONTFACILITY NUMBER:
013423785
ADMINISTRATOR:CARDENAS, ANGELICAFACILITY TYPE:
860
ADDRESS:8601 MACARTHUR BLVD., BLDG 300TELEPHONE:
(510) 456-0875
CITY:OAKLANDSTATE: CAZIP CODE:
94605
CAPACITY:64CENSUS: 39DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Rajonnie LaneTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Parent was not immediately informed that water at facility was shut off.
INVESTIGATION FINDINGS:
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On 9/4/25, at 8:30AM, Licensing Program Analyst (LPA) Catherine Fernandes arrived unannounced on a complaint investigation and met with Rajonnie Lane. Present in care were 30 toddlers, and nine preschoolers with an additional 16 staff members. During the investigation LPA Fernandes did a walk through of the center, obtained copies of the children’s roster and the personnel report and conducted interviews with staff, children and parents.

Based on interviews the center did not have running water on 8/7/25 due to an unexpected maintenance by the Oakland school district. Interviews indicated that the water shut off happened around 9:30am and parents were not informed until around 1:00pm when staff were calling parents to come pick up their children. Therefore, the allegation is SUBSTANTIATED, the preponderance of evidence standard has been met. Title 22, California Code of Regulations are being cited on the attached LIC 9099 D.

Exit interview conducted
Report, Appeal Rights and Notice of cite visit provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20250807144725
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KIDANGO CASTLEMONT
FACILITY NUMBER: 013423785
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/18/2025
Section Cited
CCR
101212(f)
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Reporting Requirements; The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. This requirement has not been met as evidenced by:
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The center will review reporting requirements and then send a statement of understanding to CCL by POC date.
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Based on interviews the center did not inform parents upon occurrence, which is a potential risk to the health and safety of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2