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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423786
Report Date: 08/26/2026
Date Signed: 08/26/2026 12:04:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260713152136
FACILITY NAME:CHILDREN'S WORKSHOP OAKLAND, THEFACILITY NUMBER:
013423786
ADMINISTRATOR:JESSICA SPENCHIANFACILITY TYPE:
860
ADDRESS:1937 8TH AVETELEPHONE:
(510) 306-2630
CITY:OAKLANDSTATE: CAZIP CODE:
94606
CAPACITY:46CENSUS: 20DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
10:27 AM
MET WITH:Jessica SpenchianTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Physical Plant- Staff do (not) ensure the facility is free of pests.
INVESTIGATION FINDINGS:
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On 08/26/2026, Licensing Program Analysts (LPAs) Dana Santiago and Nicole Reynoso conducted an unannounced subsequent complaint visit at Children’s Workshop Oakland. LPAs met with Director Jessica Spenchian and explained the purpose of today's inspection. During today's inspection, there were 20 ( 3 toddlers and 17 preschool aged) children in care with additional 7 staff.
Complainant alleges that Staff do (not) ensure the facility is free of pests. During the course of the investigation, LPA Santiago inspected the facility, reviewed relevant documents, and conducted interviews.
It was recorded that rodent activity had been occurring for several years, including sightings, droppings, and damage to equipment, and that concerns were raised to the director prior to the timeframe of 2026. It was stated that corrective actions were delayed.
The director provided invoices showing over $7,000 in pest control services completed in April 2026, along with additional services conducted during spring and summer 2026, demonstrating efforts to address rodent activity during the year of the complaint.
Report continues on 9099c page2----------
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 02-CC-20260713152136
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: CHILDREN'S WORKSHOP OAKLAND, THE
FACILITY NUMBER: 013423786
VISIT DATE: 08/26/2026
NARRATIVE
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Page 2------
There is insufficient evidence to determine that staff failed to ensure the facility was free of pests at the time of the complaint. No immediate hazards were observed during the inspection. Therefore the above allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, the preponderance of evidence to prove the alleged violation did or did not occur has not been met.

There was no citation issued for the above allegation. An exit interview was conducted with center director, Jessica Spenchian. This report and Appeal Rights were provided. The Notice of Site Visit form was also provided and must be posted for 30 consecutive days.

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260713152136

FACILITY NAME:CHILDREN'S WORKSHOP OAKLAND, THEFACILITY NUMBER:
013423786
ADMINISTRATOR:JESSICA SPENCHIANFACILITY TYPE:
860
ADDRESS:1937 8TH AVETELEPHONE:
(510) 306-2630
CITY:OAKLANDSTATE:CAZIP CODE:
94606
CAPACITY:46CENSUS: DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
10:27 AM
MET WITH:Jessica SpenchianTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Personal Rights- Staff do not provide a safe and healthy enviroment for children in care.
INVESTIGATION FINDINGS:
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On 08/26/2026, Licensing Program Analysts (LPAs) Dana Santiago and Nicole Reynoso conducted an unannounced subsequent complaint visit at Children’s Workshop Oakland. LPAs met with Director Jessica Spenchian and explained the purpose of today's inspection. During today's inspection, there were 20 (3 toddlers and 17 preschool aged) children in care with additional 7 staff.
Complainant alleges that Staff do not provide a safe and healthy environment for children in care. During the course of the investigation, LPA Santiago inspected the facility, reviewed relevant documents, and conducted interviews.
Interviews and documents collected indicated concerns related to delays in addressing maintenance needs, environmental conditions, and certain health practices at the facility. Interviews described situations where repairs were postponed and concerns existed regarding how environmental issues, including odors, were managed. Interviews also indicated that some practices used to address these concerns were ineffective or caused additional discomfort, prompting adjustments to children’s routines.
Report continues 9099Ac page 2--------------
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 02-CC-20260713152136
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: CHILDREN'S WORKSHOP OAKLAND, THE
FACILITY NUMBER: 013423786
VISIT DATE: 08/26/2026
NARRATIVE
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Page 2------------------
Interviews reflected that children reportedly felt safe and enjoyed their time at the facility.

During the inspection, no immediate health or safety hazards were observed, and no injuries related to the reported concerns were documented. Although interviews suggest delays and questionable practices, there is insufficient evidence to conclude that the facility failed to provide a safe and healthy environment. Therefore the above allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, the preponderance of evidence to prove the alleged violation did or did not occur has not been met.

Based on the information obtained, the allegation is Unsubstantiated. No deficiencies cited.

An exit interview was conducted with center director, Jessica Spenchian. This report and Appeal Rights were provided. The Notice of Site Visit form was also provided and must be posted for 30 consecutive days.

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260713152136

FACILITY NAME:CHILDREN'S WORKSHOP OAKLAND, THEFACILITY NUMBER:
013423786
ADMINISTRATOR:JESSICA SPENCHIANFACILITY TYPE:
860
ADDRESS:1937 8TH AVETELEPHONE:
(510) 306-2630
CITY:OAKLANDSTATE:CAZIP CODE:
94606
CAPACITY:46CENSUS: DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
10:27 AM
MET WITH:Jessica SpenchianTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Reporting Requirements- Facility did not report rat/pests to the department
INVESTIGATION FINDINGS:
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On 08/26/2026, Licensing Program Analysts (LPAs) Dana Santiago and Nicole Reynoso conducted an unannounced subsequent complaint visit at Children’s Workshop Oakland. LPAs met with Director Jessica Spenchian and explained the purpose of today's inspection. During today's inspection, there were 43 preschool children in care with additional 5 staff.
Complainant alleges that Facility did not report rat/pests to the department. During the course of the investigation, LPA Santiago inspected the facility, reviewed relevant documents, and conducted interviews.
LPA investigated the allegation that the facility did not report rodent/pest issues to the Department. Interviews and documents collected showed that no Unusual Incident Reports were submitted regarding rodent activity or pest related service at the center.
Rodent remediation services caused interruptions to the daily schedule, including relocating children to alternative play areas and modifying inside/outside time while pest control activity occurred.
Report continues on 9099Ac page 2-----------------
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 02-CC-20260713152136
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: CHILDREN'S WORKSHOP OAKLAND, THE
FACILITY NUMBER: 013423786
VISIT DATE: 08/26/2026
NARRATIVE
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Page 2--------------
The center did not report the rodent/pest issue or the service being conducted, nor did it report incidents such as children finding rodent remains. Documentation showed the facility adjusted children’s activities to avoid exposure during service.
Because the issues met criteria requiring notification to the Department, and no report was made, this allegation is substantiated. A Type B citation is issued as there was no immediate health or safety risk to children.

An exit interview was conducted with center director, Jessica Spenchian. This report and Appeal Rights were provided. The Notice of Site Visit form was also provided and must be posted for 30 consecutive days.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 02-CC-20260713152136
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: CHILDREN'S WORKSHOP OAKLAND, THE
FACILITY NUMBER: 013423786
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/04/2026
Section Cited
CCR
102416.2(b)
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Reporting Requirements 102416.2(b): The licensee shall report to the Department any unusual incident that occurs at the facility that threatens the physical or emotional health or safety of any child. The report shall be made by telephone within 24 hours and a written report shall be submitted within seven days.
THIS REQUIREMENT WAS NOT MET AS EVIDENCED BY INTERVIEWS AND OBSERVATIONS
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The licensee shall review and implement Title 22 reporting requirements for unusual incidents. The licensee will submit a written statement to the Department by the due date outlining how compliance will be ensured moving forward, including internal procedures for identifying, documenting, and reporting unusual incidents within required timeframes. The licensee shall submit an Unusual Incident Report for any future qualifying incident.
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Based on interviews and documents collected, the licensee did not report unusual incidents related to rodent/pest activity as required. Rodent remediation services impacted the daily schedule and resulted in children being relocated to alternative areas. A child also discovered rodent remains on the premises. No telephone or written report was submitted to the Department for any of these occurrences. This constitutes a failure to comply with reporting requirements.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7