015601394-9-25-2025-15-AS-YFLS-DM7QAC-20251006115942

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 015601394
Report Date: 09/25/2025
Date Signed: 09/25/2025 02:00:26 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2025 and conducted by Evaluator Gregory Clark

COMPLAINT CONTROL NUMBER: 15-AS-20250918144840

FACILITY NAME:	SAN LEANDRO SENIOR LIVING		FACILITY NUMBER:	015601394
ADMINISTRATOR:	BERTUCCI, GLENDA T		FACILITY TYPE:	740
ADDRESS:	348 W JUANA AVE		TELEPHONE:	(510) 357-1691
CITY:	SAN LEANDRO	STATE: CA	ZIP CODE:	94577
CAPACITY:	90	CENSUS: 57	DATE:	09/25/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Glenda Bertucci, Executive Director		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff did not provide resident with required notice of fee increase

INVESTIGATION FINDINGS:

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On 9/25/25 at 1:30 p.m., Licensing Program Analyst (LPA) Greg Clark and Ardalan Gharachorloo arrived unannounced to conduct an initial 10-day complaint investigation and deliver findings in regard to the allegations above. LPA met with Glenda Bertucci, Executive Director and explained the purpose of the visit.

During the course of the investation LPAs interviewed S1 and S2 and reviewed the rate increase letter given to R1. LPAs were unable to interview R1 as she was not in the facility. LPA left his business card for R1 to call or email to discuss the complaint.

Review of the letter sent to to R1 revealed the letter meets regulation.

This agency has investigated the above complaint. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted, a copy of this report provided.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Gregory Clark
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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