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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015601501
Report Date: 04/22/2026
Date Signed: 04/22/2026 12:32:24 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Alicia Delmundo
COMPLAINT CONTROL NUMBER: 15-AS-20260414120030
FACILITY NAME:LANDMARK VILLAFACILITY NUMBER:
015601501
ADMINISTRATOR:DIANE PEDERSONFACILITY TYPE:
740
ADDRESS:21000 MISSION BLVD.TELEPHONE:
(510) 276-2872
CITY:HAYWARDSTATE: CAZIP CODE:
94541
CAPACITY:140CENSUS: 72DATE:
04/22/2026
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Geraldine Tayo/Interim Administrator TIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Facility does not have a qualified administrator.
INVESTIGATION FINDINGS:
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On this day, April 22, 2026, at 10:40 am, Licensing Program Analyst (LPA) Delmundo arrived unannounced to investigate the above allegation. LPA met with Geraldine Tayo, interim administrator (IADM), and informed the reason for visit.

It was alleged that Geraldine Tayo (IADM) was designated as administrator but appears to be listed in name only. IADM was rarely in the office and that staff, S2, who used to worked in corporate office performing payroll was acting as administrator since February 2026.

When LPA arrived, LPA observed IADM in the Executive Director/Administrator office with her name plate on the door as Executive Director and her current administrator certificate posted in the prominent place inside the office.

.....continued on 9099C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Alicia Delmundo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20260414120030
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: LANDMARK VILLA
FACILITY NUMBER: 015601501
VISIT DATE: 04/22/2026
NARRATIVE
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LPA obtained copy of current LIC500 Personnel Report which showed Geraldine Tayo as administrator. LPA interviewed Geraldine Tayo (IADM) and staff, S1 and S2.

IADM stated she is still the interim administrator and works 5 days a week and off on 2 days but available on the phone and on-call 24/7. She further stated that when she learned S2 took administrator certification, she encouraged S2 to be the administrator but she (IADM) is still in-charge of the operations of the facility.

S1 confirmed Geraldine Tayo is the interim administrator and that S2 never said she is the administrator.

S2 stated Geraldine Tayo is the administrator and that she never introduced herself to the residents nor staff that she is the administrator.

Based on information gathered, the allegation is unfounded. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

No deficiency cited.

Exit interview conducted and copy of this report provided.
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Alicia Delmundo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2