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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700283
Report Date: 11/05/2025
Date Signed: 11/05/2025 12:36:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Kassandra Medrano
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250820092209
FACILITY NAME:MAKKAJI, PRANITHAFACILITY NUMBER:
015700283
ADMINISTRATOR:MAKKAJI, PRANITHAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(614) 886-6999
CITY:FREMONTSTATE: CAZIP CODE:
94538
CAPACITY:14CENSUS: 13DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Pranitha MakkajiTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kassandra Medrano conducted a subsequent site visit to the facility to deliver the findings of a complaint investigation. Upon arrival, LPA met with the Licensee, Pranitha, and the purpose of the visit was explained.

During the inspection, LPA observed that the facility was not in compliance with required staff-to-child ratios. Specifically, there were 13 children present (10 preschool-aged and 3 infants) supervised by 3 staff members, including the licensee. This staffing level exceeds the capacity and ratio limits permitted under Title 22 regulations for a large family child care home.
The complaint alleged that the facility operates out of ratio. As part of the investigation, LPA Medrano conducted interviews with the licensee, staff members, and parents. Based on the information obtained through interviews, direct observations, and documentation reviewed, it was determined that the facility has operated out of ratio on more than one occasion.

As a result, the above allegation is found to be SUBSTANTIATED, meaning that the allegation is valid based on the preponderance of the evidence.

California Code of Regulations, Title 22, 102416.5(d)(2) deficiencies are being cited on the following page(s):
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Kassandra Medrano
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20250820092209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: MAKKAJI, PRANITHA
FACILITY NUMBER: 015700283
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/05/2025
Section Cited
CCR
102416.5(d)(2)
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Staffing Ratio and Capacity
(d) For a Large Family Child Care Home, the maximum number of children for whom care may be provided at any one time when there is an assistant provider in the home, including children under age 10 who reside at the licensee's home and the assistant provider's children under age 10, shall be either:(2) More than twelve and up to fourteen children only if the criteria in Section 1597.465 of the Health and Safety Code are met.
This requirement was not met as evidenced by:
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Licensee to submit proof of unerollment of one preschool child in order to meet requirement. As well as submit statement of understanding. During my inspection one preschool child was picked up by guardian putting the facility into compliance.
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Based on observations it was found that the facility is out of ratio by one child. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Kassandra Medrano
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Kassandra Medrano
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250820092209

FACILITY NAME:MAKKAJI, PRANITHAFACILITY NUMBER:
015700283
ADMINISTRATOR:MAKKAJI, PRANITHAFACILITY TYPE:
810
ADDRESS:5002 ROYAL PALM DRIVETELEPHONE:
(614) 886-6999
CITY:FREMONTSTATE: CAZIP CODE:
94538
CAPACITY:14CENSUS: 13DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Pranitha MakkajiTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Licensee is not present at least 80% of day care hours
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kassandra Medrano conducted an unannounced inspection to deliver findings regarding a complaint investigation. Upon arrival, LPA met with Licensee Pranitha, and the purpose of the visit was explained.During today’s inspection, there were 13 children present (10 preschool-aged and 3 infants) supervised by 2 staff members.

The complaint alleged that the licensee is not present for at least 80 percent of the facility’s daily operating hours and that she leaves staff to supervise the children while she is on vacation.
As part of the investigation, LPA conducted interviews with the licensee, staff, and parents, reviewed facility records, and made observations during site visits. Based on the information obtained, there is insufficient evidence to determine whether the alleged violation did or did not occur.
Therefore, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to support it.
Exit interview conducted and a copy of this report and appeal rights were reviewed and provided to Licensee, Pranitha.

Notice of Site visit was observed to be posted and shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Kassandra Medrano
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3