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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700375
Report Date: 07/31/2023
Date Signed: 07/31/2023 10:07:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2023 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20230720124259
FACILITY NAME:NNORUKA, ADAORAFACILITY NUMBER:
015700375
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 0DATE:
07/31/2023
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Adaora NnorukaTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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License-Licensee operated beyond the terms of the license.
INVESTIGATION FINDINGS:
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On July 31, 2023 at 8:15 AM Licensing Program Analysts (LPA) Elimika Woods conducted an unannounced inspection to conclude a complaint investigation and met with the facility representative, Adaora Nnoruka and advised her the purpose of the inspection. There were no children present at the time of the inspection. The facility was toured inside and out by the LPA and the facility representative.

LPA conducted interviews with the parents and the staff regarding the allegation that the licensee operated beyond the terms of the license. Based on the interviews and observations conducted, this agency has investigated the complaint and the preponderance of evidence standard has been met, Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

LPAs discussed with licensee the seriousness of the substantiated finding for this complaint. Exit interview was conducted, where this report, the deficiency, plan of correction, and appeal rights were discussed with licensee, Adaora Nnoruka.

A notice of site visit was given and must be posted for 30 days. Exit interview conducted with the facility representative, Adaora Nnoruka.
Substantiated
Estimated Days of Completion: 5
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 52-CC-20230720124259
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: NNORUKA, ADAORA
FACILITY NUMBER: 015700375
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/01/2023
Section Cited
CCR
102416.5(b)(1)(2)
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102416.5 Staffing Ratio and Capacity
(b) For a Small Family Child Care Home, the maximum number of children for whom care may be provided at any one time...shall be one of the following: (1) Four infants; or (2) Six children, no more than three of whom are infants. This requirement was not met as evidence by:
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Licensee will disenroll 1 infant from the facility. Licensee will also review licensing staffing ratio and capacity regulation and watch video on How many children can attend a FCCH (on licensing website) and submit a written plan of action on how she will ensure she is in complaiance by 8/07/2023.
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Based on physical plant inspection, observation and records review the facility did not ensure proper ratio and capacity as there are 4 infants and 5 preschoolers at the facility on 07/19/23. which poses an immediate risk to the health and safety of children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected. A Non-Compliance Conference will be scheduled at a later date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2023 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20230720124259

FACILITY NAME:NNORUKA, ADAORAFACILITY NUMBER:
015700375
ADMINISTRATOR:NNORUKA, ADAORAFACILITY TYPE:
810
ADDRESS:422 SUNSET BLVDTELEPHONE:
(310) 977-0243
CITY:HAYWARDSTATE: CAZIP CODE:
94541
CAPACITY:8CENSUS: 0DATE:
07/31/2023
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Adaora NnorukaTIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
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5
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7
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9
Other-Licensee does not properly post the license in the facility.
INVESTIGATION FINDINGS:
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On July 31, 2023 at 8:15 AM Licensing Program Analysts (LPA) Elimika Woods conducted an unannounced inspection to conclude a complaint investigation and met with the facility representative, Adaora Nnoruka and advised her the purpose of the inspection. There were no children present at the time of the inspection. The facility was toured inside and out by the LPA and the facility representative.

LPA conducted interviews with the parents and the staff regarding the allegation that the licensee does not properly post the license in the facility. Based on the interviews and observations conducted, this agency has investigated the complaint alleging that a licensee does not properly post the license in the facility, although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

This report shall remain on file for 3 years. A Notice of Site Visit was provided and must remain posted for 30 days and appeal rights provided. Exit interview conducted with licensee, Adaora Nnoruka
Unsubstantiated
Estimated Days of Completion: 5
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2023 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20230720124259

FACILITY NAME:NNORUKA, ADAORAFACILITY NUMBER:
015700375
ADMINISTRATOR:NNORUKA, ADAORAFACILITY TYPE:
810
ADDRESS:422 SUNSET BLVDTELEPHONE:
(310) 977-0243
CITY:HAYWARDSTATE: CAZIP CODE:
94541
CAPACITY:8CENSUS: 0DATE:
07/31/2023
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Adaora NnorukaTIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
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7
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9
Other-License is absent from facility more than 20 percent of the time.
INVESTIGATION FINDINGS:
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On July 31, 2023 at 8:15 AM Licensing Program Analysts (LPA) Elimika Woods conducted an unannounced inspection to conclude a complaint investigation and met with the facility representative, Adaora Nnoruka and advised her the purpose of the inspection. There were no children present at the time of the inspection. The facility was toured inside and out by the LPA and the facility representative.

LPA conducted interviews with the parents and the staff regarding the allegation that the license is absent from facility more than 20 percent of the time. Based on the interviews and observations conducted, this agency has investigated the complaint alleging that the license is absent from facility more than 20 percent of the time, although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

This report shall remain on file for 3 years. A Notice of Site Visit was provided and must remain posted for 30 days and appeal rights provided. Exit interview conducted with licensee, Adaora Nnoruka
Unsubstantiated
Estimated Days of Completion: 5
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4