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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700437
Report Date: 11/13/2025
Date Signed: 11/13/2025 09:22:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2025 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20250904173027
FACILITY NAME:SU, YINGFACILITY NUMBER:
015700437
ADMINISTRATOR:SU, YINGFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 298-8800
CITY:SAN LEANDROSTATE: CAZIP CODE:
94578
CAPACITY:14CENSUS: 10DATE:
11/13/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Ying SuTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights-Child sustained injuries due to inadequate care and supervision
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 13, 2025, at 8:00 AM, Licensing Program Analyst (LPA) Elimika Woods conducted an unannounced inspection to conclude a complaint investigation. Upon arrival, LPA met with licensee Ying Su and advised her of the purpose of the inspection. Present during the inspection were eight (8) preschool-age children, two (2) infants, and two (2) staff members.

LPA conducted interviews with the licensee, staff, and parents, and made observations related to the allegation that a child sustained injuries due to inadequate care and supervision. Based on the information obtained through interviews and observations, this agency has investigated the complaint alleging that a child sustained injuries due to inadequate care and supervision and found it to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

An exit interview was conducted, and appeal rights were discussed with the licensee Ying Su. A copy of this report and the Appeal Rights were provided. The licensee’s signature on this form acknowledges receipt of the report.
Unsubstantiated
Estimated Days of Completion: 10
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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