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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700588
Report Date: 02/07/2025
Date Signed: 02/07/2025 04:18:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2025 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250115163457
FACILITY NAME:YMCA OF THE EAST BAY-CHERRYLAND ELCFACILITY NUMBER:
015700588
ADMINISTRATOR:FREEMAN, MICHELEFACILITY TYPE:
850
ADDRESS:21144 MISSION BOULEVARDTELEPHONE:
(510) 247-8287
CITY:HAYWARDSTATE: CAZIP CODE:
94541
CAPACITY:48CENSUS: 29DATE:
02/07/2025
UNANNOUNCEDTIME BEGAN:
12:13 PM
MET WITH:Nayeli CruzTIME COMPLETED:
04:12 PM
ALLEGATION(S):
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Personal Rights - Staff inappropriately discipline child in care.
INVESTIGATION FINDINGS:
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On 2/7/2025 at 12:13pm Licensing Program Analyst (LPA) Morgan Pringle met with Director Nayeli Cruz and Area Manager Monica Williams for a complaint that received alleging a child's personal rights had been violated. Present during LPAs visit were twenty-nine (29) preschool age children, and five (5) additional staff members. The preschool operates on the second floor in three (3) classrooms. The facility operates from 7:00am - 5:00pm, Monday - Friday. The facility has an infant component as well (015700587).

During LPAs investigation, interviews were conducted, observations were conducted, and additional documents were collected. It was alleged that staff inappropiatly displined a child in care. LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.
Exit interview conducted with Director Nayeli Cruz and Notice of Site Visit provided and must be posted for 30 days.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2025 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250115163457

FACILITY NAME:YMCA OF THE EAST BAY-CHERRYLAND ELCFACILITY NUMBER:
015700588
ADMINISTRATOR:FREEMAN, MICHELEFACILITY TYPE:
850
ADDRESS:21144 MISSION BOULEVARDTELEPHONE:
(510) 247-8287
CITY:HAYWARDSTATE: CAZIP CODE:
94541
CAPACITY:48CENSUS: 29DATE:
02/07/2025
UNANNOUNCEDTIME BEGAN:
12:13 PM
MET WITH:Nayeli CruzTIME COMPLETED:
04:12 PM
ALLEGATION(S):
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9
Food service - Staff do not provide adequate food service.
INVESTIGATION FINDINGS:
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On 2/7/2025 at 12:13pm Licensing Program Analyst (LPA) Morgan Pringle met with Director Nayeli Cruz and Area Manager Monica Williams for a complaint received alleging improper food service. Present during LPAs visit were twenty-nine (29) preschool age children, and five (5) additional staff members. The preschool operates on the second floor in three (3) classrooms. The facility operates from 7:00am - 5:00pm, Monday - Friday. The facility has an infant component as well (015700587).

During LPAs investigation interviews and observations were conducted and facility documents were collected. It was found that the facility has had a shortage of cups and there have been times where facility staff have denied children water to drink due to not having any cups available for the children. The facility uses paper cups for water and plastic cups for meal times and snacks. LPA verified with Director and Area Manager if the shortage of cups have been resolved and it has been. LPA observed extra paper cups and plastic cups at the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 52-CC-20250115163457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: YMCA OF THE EAST BAY-CHERRYLAND ELC
FACILITY NUMBER: 015700588
VISIT DATE: 02/07/2025
NARRATIVE
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LPA determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Failure to submit Proof of Corrections (POC) by Plan of Correction date may result in civil penalties.

Exit interview conducted with Director Nayeli Cruz and Notice of Site Visit provided and must be posted for 30 days.

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 52-CC-20250115163457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: YMCA OF THE EAST BAY-CHERRYLAND ELC
FACILITY NUMBER: 015700588
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/10/2025
Section Cited
CCR
101239.2(a)(1)
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101239.2(a) Drinking water from a noncontaminating fixture or container shall be readily available both indoors and in the outdoor activity area. (1) Children shall be free to drink as they wish.


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Facility will also provide LPA Pringle a written statement of the procedures that are put in place for purchasing when an item is running low or has run out. Documents must be submitted by POC date. LPA verified the cup shortage has been resolved.
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This requirement was not met as evidenced by: The facility was found to have denied children water to drink due to a shortage of paper and plastic cups. This poses a potential risk to the health, safety and personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5