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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700591
Report Date: 11/18/2025
Date Signed: 11/18/2025 02:49:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2025 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20250915084851
FACILITY NAME:SAFARI KID - HAYWARDFACILITY NUMBER:
015700591
ADMINISTRATOR:RATHI, SEEMAFACILITY TYPE:
850
ADDRESS:26236 ADRIAN AVENUETELEPHONE:
(510) 364-9651
CITY:HAYWARDSTATE: CAZIP CODE:
94545
CAPACITY:101CENSUS: 71DATE:
11/18/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Pragati MathurTIME COMPLETED:
03:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights-Staff hit child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 18, 2025 at 2:15 PM Licensing Program Analyst (LPA) Elimika Woods met with facility Director Pragati Mathur to conclude a complaint that was filed against the facility alleging a childs personal rights had been violated. Present during LPAs visit were 71 children, and 11 staff members. The facility operates in 6 classrooms in buildings 1 and 7 on the New Bridges Presbyterian Church grounds. Purple Room (toddlers), Green Room (toddlers), Blue Room, Orange Room, Yellow Room and the Peach Room. The facility operates from 7:30 AM – 6:00 PM, Monday – Friday.

During the investigation, LPA conducted interviews, reviewed facility files and documents, and collected additional supporting evidence. Based on the information obtained, LPA determined that although the allegation may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a Notice of Site Visit was provided to Director Pragati Mathur.
Unsubstantiated
Estimated Days of Completion: 5
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2025 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20250915084851

FACILITY NAME:SAFARI KID - HAYWARDFACILITY NUMBER:
015700591
ADMINISTRATOR:RATHI, SEEMAFACILITY TYPE:
850
ADDRESS:26236 ADRIAN AVENUETELEPHONE:
(510) 364-9651
CITY:HAYWARDSTATE: CAZIP CODE:
94545
CAPACITY:101CENSUS: 72DATE:
11/18/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Pragati MathurTIME COMPLETED:
03:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights-Staff yelled at child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 18, 2025 at 2:15 PM Licensing Program Analyst (LPA) Elimika Woods met with facility Director Pragati Mathur to conclude a complaint that was filed against the facility alleging a childs personal rights had been violated. Present during LPAs visit were 71 children, and 11 staff members. The facility operates in 6 classrooms in buildings 1 and 7 on the New Bridges Presbyterian Church grounds. Purple Room (toddlers), Green Room (toddlers), Blue Room, Orange Room, Yellow Room and the Peach Room. The facility operates from 7:30 AM – 6:00 PM, Monday – Friday.

During LPA's investigation interviews were conducted and facility files and documents were reviewed and collected and other supporting evidence was collected. LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. Exit interview was conducted and notice of site visit was given to Director Pragati Mathur.
Unsubstantiated
Estimated Days of Completion: 5
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2