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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700634
Report Date: 09/23/2025
Date Signed: 10/31/2025 10:48:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250919121556
FACILITY NAME:KEEN LEARNERS MONTESSORIFACILITY NUMBER:
015700634
ADMINISTRATOR:MADDALA, SUPRIYAFACILITY TYPE:
860
ADDRESS:4209 BAINE AVENUETELEPHONE:
(510) 797-9944
CITY:FREMONTSTATE: CAZIP CODE:
94536
CAPACITY:78CENSUS: 22DATE:
09/23/2025
UNANNOUNCEDTIME BEGAN:
02:32 PM
MET WITH:Rajesh GuptaTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff kicked daycare child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
**This is an amended report to change the report date of the delivery of findings**

On September 23, 2025, at 2:32pm, Licensing Program Analyst (LPA) Randy Miranda met with Site Director Rajesh Gupta to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the sign-in sheets. Present for the inspection were the site director, licensee, 3 teachers, and 22 children in care (5 toddlers and 17 preschoolers).
Based on LPA's interviews and record review, a teacher was observed kicking a child in the back area. It appears the incident occurred out of frustration by the staff member. The preponderance of evidence standard has been met. Therefore, the allegation that Staff kicked daycare child is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Article 06, Section 101223(a)(3) is cited on the attached LIC 9099D.
A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview
conducted and report was reviewed with Site Director Rajesh Gupta.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250919121556

FACILITY NAME:KEEN LEARNERS MONTESSORIFACILITY NUMBER:
015700634
ADMINISTRATOR:MADDALA, SUPRIYAFACILITY TYPE:
860
ADDRESS:4209 BAINE AVENUETELEPHONE:
(510) 797-9944
CITY:FREMONTSTATE: CAZIP CODE:
94536
CAPACITY:78CENSUS: DATE:
09/23/2025
UNANNOUNCEDTIME BEGAN:
02:32 PM
MET WITH:Rajesh GuptaTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff pulled daycare child’s hair.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
**This is an amended report to change the report date of the delivery of findings**

On September 23, 2025, at 2:32pm, Licensing Program Analyst (LPA) Randy Miranda met with Site Director Rajesh Gupta to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the sign-in sheets. Present for the inspection were the site director, licensee, 3 teachers, and 22 children in care (5 toddlers and 17 preschoolers).
Based on LPA's interviews and record review, a teacher was observed pulling a child’s hair with both hands. The preponderance of evidence standard has been met. Therefore, the allegation that Staff pulled daycare child’s hair is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Article 06, Section 101223(a)(3) is cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview
conducted and report was reviewed with Site Director Rajesh Gupta.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20250919121556
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KEEN LEARNERS MONTESSORI
FACILITY NUMBER: 015700634
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/23/2025
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
101223(a) Personal Rights
The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
This requirement was not met as evidenced by:

1
2
3
4
5
6
7
Director has fired teacher involved with the allegations. Director to conduct refresher trainings in dealing with children's challenges, staff reporting, supervision, and personal rights.
8
9
10
11
12
13
14
Based on interviews and record review, a staff member was observed kicking a child in the back area. This poses an immediate health and safety, and personal rights risks to children in care.
8
9
10
11
12
13
14
Director to email LPA a roster (signed and dated) of staff attending trainings and have each staff provide in writing, a summary of the trainings; POC due date 9/29/2025.

**Amended to include POC due date of 9/29/2025**
1
2
3
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5
6
7
1
2
3
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5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 52-CC-20250919121556
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KEEN LEARNERS MONTESSORI
FACILITY NUMBER: 015700634
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/23/2025
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
101223(a) Personal Rights
The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director has fired teacher involved with the allegations. Director to conduct refresher trainings in dealing with children's challenges, reporting, supervision, and personal rights.
8
9
10
11
12
13
14
Based on interviews and record review, a staff member was observed kicking a child in the back area. This poses an immediate health and safety, and personal rights risks to children in care.
8
9
10
11
12
13
14
Director to email LPA a roster (signed and dated) of staff attending trainings and have each staff provide in writing, a summary of the trainings; POC due date 9/29/2025.

**Amended to include POC due date of 9/29/2025**
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4