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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700648
Report Date: 04/16/2026
Date Signed: 04/16/2026 06:44:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 52-CC-20260223102731
FACILITY NAME:MY MOTHER'S HUG PRESCHOOL & TODDLER CAREFACILITY NUMBER:
015700648
ADMINISTRATOR:SHERA, MONIKAFACILITY TYPE:
860
ADDRESS:5040 MOWRY AVE.TELEPHONE:
(510) 371-2030
CITY:FREMONTSTATE: CAZIP CODE:
94538
CAPACITY:101CENSUS: 74DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Ruchi SetyaTIME COMPLETED:
06:45 PM
ALLEGATION(S):
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Facility is out of ratio
Staff handle children in a rough manner
Staff do not treat children with respect

INVESTIGATION FINDINGS:
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LPA Diana Campos met with Director Ruchi Setya for a subsequent complaint investigation regarding the above allegations. Present were 11 additional staff and 74 children in care (26 toddlers and 48 preschoolers). During the course of the investigation, interviews and observations were conducted and files reviewed. Based on the investigative findings, there was no evidence to determine whether or not the above allegations occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegations are deemed unsubstantiated at this time.

Notice of Site Visit provided must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 52-CC-20260223102731

FACILITY NAME:MY MOTHER'S HUG PRESCHOOL & TODDLER CAREFACILITY NUMBER:
015700648
ADMINISTRATOR:SHERA, MONIKAFACILITY TYPE:
860
ADDRESS:5040 MOWRY AVE.TELEPHONE:
(510) 371-2030
CITY:FREMONTSTATE: CAZIP CODE:
94538
CAPACITY:101CENSUS: 74DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Ruchi SetyaTIME COMPLETED:
06:45 PM
ALLEGATION(S):
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Unqualified Staff
INVESTIGATION FINDINGS:
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LPA D. Campos met with Director Ruchi Setya for a subsequent complaint investigation regarding the above allegation. Present for the investigation were , 11 additional staff and 74 children in care (26 toddlers and 48 preschoolers). During the investigation, interviews were conducted and files reviewed. A review of facility files revealed that Director lacks the required infant/ toddler units to be a qualified Director at a facility with a toddler option classroom. Based on the interviews which were conducted and record review(s), the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. Please see LIC809D for Type B deficiency cited today.
Exit interview conducted and report reviewed with Director Ruchi Setya
A Notice of Site Visit was provided and must remain posted for 30 days.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20260223102731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: MY MOTHER'S HUG PRESCHOOL & TODDLER CARE
FACILITY NUMBER: 015700648
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/23/2026
Section Cited
CCR
101415(a)(b)(c)
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(a) In addition to Section 101215.1, the following shall apply:
(b) The experience requirement specified in Sections 101215.1(h)(1), (2) and (3) shall be completed in an infant care center or a comparable group child care program dealing with children under five years of age. (c) At least three of the semester or equivalent quarter units required in Sections 101215.1(h)(1)(B), (h)(2) and (h)(3) shall be related to the care of infants.
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By the POC date Director shall submit a written plan of action detailing how the facility will return into compliance and remain in compliance with this regulation going forward.
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This requirement was not met as evidenced by: File review revealed Director lacks required infant/toddler units to qualify as Director for facility with toddler option classroom which poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4