015700667-5-14-2026-52-CC-WNOA-DU4VN8-20260515163444

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 015700667
Report Date: 05/14/2026
Date Signed: 05/14/2026 02:39:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Jyoti Saini

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20260403094829

FACILITY NAME:	LEARN AND PLAY MONTESSORI DUBLIN		FACILITY NUMBER:	015700667
ADMINISTRATOR:	GABRIELA ARRIZON		FACILITY TYPE:	860
ADDRESS:	3960 SUMMIT RD		TELEPHONE:	(510) 916-1503
CITY:	DUBLIN	STATE: CA	ZIP CODE:	94568
CAPACITY:	205	CENSUS: 145	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Gabriela Arrizon		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

-Staff handles child in a rough manner

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with director Gabriela Arrizon and explained the purpose of the inspection. Present for today's visit, there were director, and 18 staff members supervising 145 children.
Based on interviews with staff and children, the information gathered indicated that no one had witnessed teachers in question handling a child in a rough manner. The interviews with the children did not reveal any supportive evidence of such conduct. The facility is equipped with CCTV cameras; however, due to the system’s retention policy, the footage could not be retrieved. According to the facility’s agreement, the system’s hard drive retains footage for up to seven calendar days. Therefore, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.
Notice of site visit was provided and must be posted for 30 days.
Appeal rights were given, and an exit interview was conducted with director Gabriela Arrizon.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Jyoti Saini

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20260403094829

FACILITY NAME:	LEARN AND PLAY MONTESSORI DUBLIN		FACILITY NUMBER:	015700667
ADMINISTRATOR:	GABRIELA ARRIZON		FACILITY TYPE:	860
ADDRESS:	3960 SUMMIT RD		TELEPHONE:	(510) 916-1503
CITY:	DUBLIN	STATE: CA	ZIP CODE:	94568
CAPACITY:	205	CENSUS: 145	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Gabriela Arrizon		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

-Staff does not ensure child is spoken to in an appropriate manner

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with director Gabriela Arrizon and explained the purpose of the inspection. Present for today's visit, there were director, and 18 staff members supervising 145 children.
Based on interviews with staff and children, the information gathered indicated that no one had witnessed the teachers in question speaking to the children inappropriately. The interviews with the children did not reveal any supportive evidence of such conduct. The facility is equipped with CCTV cameras; however, due to the system’s retention policy, the footage could not be retrieved. Per facility’s agreement, the system’s hard drive retains footage for up to seven calendar days. Therefore, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.
Notice of site visit was provided and must be posted for 30 days.
Appeal rights were given, and an exit interview was conducted with director Gabriela Arrizon.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Jyoti Saini

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20260403094829

FACILITY NAME:	LEARN AND PLAY MONTESSORI DUBLIN		FACILITY NUMBER:	015700667
ADMINISTRATOR:	GABRIELA ARRIZON		FACILITY TYPE:	860
ADDRESS:	3960 SUMMIT RD		TELEPHONE:	(510) 916-1503
CITY:	DUBLIN	STATE: CA	ZIP CODE:	94568
CAPACITY:	205	CENSUS: 145	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Gabriela Arrizon		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

- Due to lack of supervision, the child sustained an injury while in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with director Gabriela Arrizon and explained the purpose of the inspection. Present for today's visit, there was director, and 18 staff members supervising 145 children.
Based on interviews and record review, the facility acknowledged that an incident occurred in which Child 1 (C1) sustained an injury. Information gathered revealed that staff were supervising children in the playground however, no staff observed the moment the injury occurred. Staff became aware of the injury only after the child approached or was brought to them. Although the injury did not require immediate medical attention and parents were notified the same day, the lack of direct observation indicates that supervision was not maintained at all times, as required by Title 22.The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101229(a)(1) is being cited on the attached LIC 9099D.
Notice of site visit was provided and must be posted for 30 days.
Appeal rights were given, and an exit interview was conducted with director Gabriela Arrizon.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 52-CC-20260403094829

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: LEARN AND PLAY MONTESSORI DUBLIN	FACILITY NUMBER: 015700667
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/14/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 05/25/2026 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	The facility shall submit a written plan to the Community Care Licensing Division (CCLD) outlining how staff will consistently ensure visual supervision of all children in care. All staff shall undergo mandatory training on Title 22 supervision requirements, with emphasis on always maintaining direct visual supervision. The facility shall obtain staff signatures to confirm their understanding of the training. Additionally, all staff will be required to view the "Supervising Children in Child Care Centers" video available at ccld.childcarevideos.org and submit a written statement summarizing their understanding of proper supervision practices. These statements will be collected and submitted to CCLD by the Plan of Correction (POC) date.
	8 9 10 11 12 13 14	Based on the interviews, and record reviews, the Licensee did not comply with the section cited above, which poses a potential risk to the health, safety, and personal rights of the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Jyoti Saini

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20260403094829

FACILITY NAME:	LEARN AND PLAY MONTESSORI DUBLIN		FACILITY NUMBER:	015700667
ADMINISTRATOR:	GABRIELA ARRIZON		FACILITY TYPE:	860
ADDRESS:	3960 SUMMIT RD		TELEPHONE:	(510) 916-1503
CITY:	DUBLIN	STATE: CA	ZIP CODE:	94568
CAPACITY:	205	CENSUS: 145	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Gabriela Arrizon		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

-Facility is operating out of ratio

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with director Gabriela Arrizon and explained the purpose of the inspection. Present for today's visit, there was director, and 18 staff members supervising 145 children.
Based on interviews and record review, the information gathered revealed that no staff had witnessed any teacher being left alone with more children than permitted under Title 22 ratio requirements. The interviews indicated that there is always supporting staff available when needed. LPA did not find any concrete evidence to support the allegation. Therefore, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.
Notice of site visit was provided and must be posted for 30 days.
Appeal rights were given, and an exit interview was conducted with director Gabriela Arrizon.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 5 of 5