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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015701515
Report Date: 03/19/2026
Date Signed: 04/08/2026 03:03:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2026 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260313142209
FACILITY NAME:EXPLORER CHILDREN'S SCHOOLFACILITY NUMBER:
015701515
ADMINISTRATOR:SANDRA TURRETTAFACILITY TYPE:
860
ADDRESS:20391 ANITA AVETELEPHONE:
(415) 577-7101
CITY:CASTRO VALLEYSTATE: CAZIP CODE:
94546
CAPACITY:24CENSUS: 0DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Sandra TurrettaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Unlicensed Care - Facility is advertising without being licensed.
INVESTIGATION FINDINGS:
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**This amended report corrects previously documented information. The allegation was initially identified as “Licensed – Facility is advertising without being licensed”; however, it has been determined that the proper allegation should be unlicensed care. While there is no indication that unlicensed care is currently being provided, the facility has a pending application and is not permitted to advertise child care services without a valid license number. Advertising without an active license is a violation of the California Code of Regulations, Title 22, Division 12, Chapter 1, Article 2, Licensing, section 101157(b), which is being cited on the attached 9099D.**
On March 19, 2026, at 12:00PM, Licensing Program Analysts (LPA) Randy Miranda met with applicant Sandra Turretta to deliver the findings from a complaint investigation for the above allegation. Present during the inspection were the applicant and zero children in care.
LPA obtained copies of advertisements that Ms. Turretta confirmed were posted on the preschool’s website to attract clients to the center. LPA observed that the advertisement did not contain the center’s license number. In addition, Ms. Turretta confirmed that an Open House will be conducted on March 19, 2026. Based on the information obtained, the allegation is supported by a preponderance of the evidence; therefore, the complaint is SUBSTANTIATED.

This report will remain on file for 3 years. A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. An exit interview was conducted and report was reviewed with applicant, Sandra Turretta.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 52-CC-20260313142209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: EXPLORER CHILDREN'S SCHOOL
FACILITY NUMBER: 015701515
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
04/08/2026
Section Cited
CCR
101157(b)
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101157(b) If a child care center is alleged to be in violation of Health and Safety Code Section 1596.80, the Department shall conduct a site visit and/or evaluation of the center pursuant to Health and Safety Code Section 1596.853.
This requirement has not been met as evidenced by: LPA's observation of the preschool's website, in an effort to attract clients.
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Applicant must cease all print, online advertisements, and open house pending licensure. Applicant must also remove all physical advertisements posted outside preschool. Applicant will submit a written statement to LPA by March 27, 2026, confirming the corrections made.
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 This poses a potential risk to the health and safety of children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.

**Amended to change POC due date to April 8, 2026**
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
LIC9099 (FAS) - (06/04)
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