<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019200376
Report Date: 07/29/2025
Date Signed: 07/29/2025 01:58:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2023 and conducted by Evaluator Kelly Nguyen
COMPLAINT CONTROL NUMBER: 15-AS-20231011142017
FACILITY NAME:GREAT EXPECTATION RESIDENTIAL CARE HOMEFACILITY NUMBER:
019200376
ADMINISTRATOR:NKEMDIRIM C. UGBAJAFACILITY TYPE:
735
ADDRESS:2301 98TH AVENUETELEPHONE:
(650) 303-1191
CITY:OAKLANDSTATE: CAZIP CODE:
94603
CAPACITY:32CENSUS: 30DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Amauche Ani, Caregiver TIME COMPLETED:
02:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility accepted and retained a resident requiring a higher level of care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/29/2025 at 1:25 pm Licensing Program Analysts (LPAs) K. Nguyen and P. Manalo arrived unannounced deliver findings in regard to the allegation above. LPAs met with caregiver, Amauche Ani and explain the purpose of the visit. LPAs notifies Administrator Nkemdirim "Ken" Ugbaja and received verbal permission for caregiver to sign report.


***report continues from LIC9099***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Kelly Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20231011142017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: GREAT EXPECTATION RESIDENTIAL CARE HOME
FACILITY NUMBER: 019200376
VISIT DATE: 07/29/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation: Facility accepted and retained a resident requiring a higher level of care.

It was alleged that the facility accepted and retained a resident requiring a higher level of care. During the course of the investigation LPA interviewed staff (S1) and reviewed resident (R1's) file including but not limited to R1’s Pre-Appraisal/Needs and Services Plan, Admission Agreement, Physician Report, Facility house rules, Progress notes from the previous placement, R1’s Records History, R1 Certificate of Achievement (Jay Mahler Recovery Center Program), MAR of July/ Sept, and UIR report, Progress notes, Email thread with everyone that are responsible and in care for R1’s, Missing person police report, and MAR for June 2023.

R1’s report indicates that R1 has been demonstrating no behaviors concerns. There’s also no significant change in R1 mood and behavior. R1 MAR shows R1 is taking medications and R1 follows all recommended treatment plan, including following maintaining R1 ADLs and hygiene are good. R1’s progress does not show R1 is doing good with following R1’s goals. S1 stated when S1 meets with R1 R1’s told S1 that R1 is stable with R1 mood and taking still taking classes for R1 recovery program. R1 received a certificate of achievement at Jay Mahler recovery center program.

This agency has investigated the complaint alleging staff did not prevent client from leaving the facility unassisted. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted, a copy of this report provided.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Kelly Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2