During interviews, LPA observed that the resident(s) were non-verbal. LPA tried to communicate with residents through pictures. Resident 1 (R1), Resident 2 (R2), Resident 3 (R3), and Resident 4 (R4) were able to give a reaction. All smile at the happy face. LPA reached out to the residents' case manager multiple times but was not able to get a hold of them. LPA observed that staff did not handle residents roughly or inappropriately during the time LPA was there. Staff interviewed denied the allegation and consistently reported that physical assistance is provided calmly and respectfully, in accordance with facility policies and required training. Facility management confirmed that staff receive training on proper resident handling techniques and de-escalation, and that no concerns regarding rough handling had been reported or observed.

A review of records revealed no incident reports, injury documentation, medical records, or prior complaints indicating that residents were handled roughly by staff. LPA review did not identify any physical injuries, bruises, or other signs consistent with rough handling. No video footage, photographs, or other physical evidence was available to support the allegation.

Based on the interviews conducted, records reviewed, and lack of corroborating or physical evidence, there was insufficient information to support the allegation. Therefore, the allegation that staff handles residents in a rough manner is unsubstantiated.

Exit interview conducted and a copy is provided.