019200708-1-9-2026-15-AS-HHUL-DQAVL7-20260113153129

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 019200708
Report Date: 01/09/2026
Date Signed: 01/09/2026 05:01:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/13/2025 and conducted by Evaluator Grace Luk

PUBLIC

COMPLAINT CONTROL NUMBER: 15-AS-20251013091717

FACILITY NAME:	WATERMARK AT ROSEWOOD GARDENS, THE		FACILITY NUMBER:	019200708
ADMINISTRATOR:	ESPINOZA, CHELSEA		FACILITY TYPE:	740
ADDRESS:	35 FENTON STREET		TELEPHONE:	(925) 443-7200
CITY:	LIVERMORE	STATE: CA	ZIP CODE:	94550
CAPACITY:	115	CENSUS: 78	DATE:	01/09/2026
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Chelsea Espinoza, Executive Director		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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Staff did not ensure a comfortable temperature was maintained for residents.

INVESTIGATION FINDINGS:

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On 1/9/2026 at 3:00PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct complaint investigation and to deliver complaint findings for the allegation above. LPA met with Executive Director, Chelsea Espinoza and explained the purpose of the visit.

During the investigation, LPA interviewed 4 residents, 4 staff, and complainants. LPA reviewed and obtained documents including resident roster, receipt for portable A/C units, and email correspondence with third party vendor. Email correspondence indicated that the chiller was down on 9/22/2025 and portable A/C unit was purchased on the same day. Interview with residents revealed the facility's A/C went down and the facility set up portable A/C units in the common hallways. Residents stated the facility temperature was comfortable.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore these allegation is UNSUBSTANTIATED. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Grace Luk
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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