019200807-7-23-2024-15-AS-HHUL-D7PSEP-20240731134905

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 019200807
Report Date: 07/23/2024
Date Signed: 07/23/2024 09:39:03 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/04/2024 and conducted by Evaluator Jill Clancy-Czuleger

COMPLAINT CONTROL NUMBER: 15-AS-20240104162927

FACILITY NAME:	CONTINUANCE CARE HOME LLC		FACILITY NUMBER:	019200807
ADMINISTRATOR:	MARSHALL, SHIRLEY		FACILITY TYPE:	740
ADDRESS:	565 SCHAFER RD		TELEPHONE:	(510) 398-8994
CITY:	HAYWARD	STATE: CA	ZIP CODE:	94544
CAPACITY:	16	CENSUS: 15	DATE:	07/23/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Shirley Marshall, Administator		TIME COMPLETED:	09:50 AM

ALLEGATION(S):

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Facility is not getting resident to medical appointments

INVESTIGATION FINDINGS:

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On 7/23/2024 at 9:00AM, Licensing Program Analysts (LPAs) J. Clancy-Czuleger and P.Manalo arrived unannounced to deliver findings for the above allegations. LPA explained the purpose of the visit with Administrator Shirley Marshall.

On the allegation: Facility is not getting resident to medical appointments.
Based on interviews and records review, R1 had many ways of getting to their doctors appointments including the para transit that the facility helped R1 set up. R1 stated that they did not like taking the para transit and would choose to use the reduced Uber to get too and from the appointments. R1 stated that this was not always reliable because it was not guarantied that a driver would pick up the reduced rate ride. R1's Physicians reports also stated that R1 was able to leave the facility unassisted.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Exit interview conducted and a copy of this report provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Harpreet Humpal	TELEPHONE: (510) 285-3928
LICENSING EVALUATOR NAME: Jill Clancy-Czuleger	TELEPHONE: 510-286-4201
LICENSING EVALUATOR SIGNATURE:	DATE: 07/23/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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