019200873-3-6-2024-15-AS-KHOS-D4MHVS-20240424063225

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 019200873
Report Date: 03/06/2024
Date Signed: 03/06/2024 10:00:00 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2024 and conducted by Evaluator Jill Clancy-Czuleger

COMPLAINT CONTROL NUMBER: 15-AS-20240228120918

FACILITY NAME:	POINT AT ROCKRIDGE, THE		FACILITY NUMBER:	019200873
ADMINISTRATOR:	BRICE, STEPHANIE		FACILITY TYPE:	740
ADDRESS:	4500 GILBERT STREET		TELEPHONE:	(510) 658-9266
CITY:	OAKLAND	STATE: CA	ZIP CODE:	94611
CAPACITY:	186	CENSUS: 115	DATE:	03/06/2024
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Stephanie Brice, Executive Director		TIME COMPLETED:	10:10 AM

ALLEGATION(S):

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Facility has no security at night
Facility elevator does not work
Staff does not timely assist resident

INVESTIGATION FINDINGS:

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On 3/6/2024 at 8:30 AM, Licensing Program Analysts (LPAs) J. Clancy-Czuleger arrived unannounced to conduct a complaint visit. LPA explained the purpose of the visit with Executive Director Stephanie Brice.

During the initial 10-day complaint visit. LPA interviewed staff, collected the following documents: Communications with Kone Response Service about elevator repairs, Call log for all residents for three days.

On the allegation of: Facility has no security at night
Based on records review and interview with S1 the facility does not have security at night. S1 explained that they do have 5 staff on duty between 11pm and 7 am and they lock and alarm the doors at night to prevent people from walking into the facility who are not apart of the community. The doors are locked from the inside and resident are able to exit if needed. The doors are alarmed and if the alarm is triggered an event will be added to the call log.

Continued on 9099-C...

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Harpreet Humpal	TELEPHONE: (510) 285-3928
LICENSING EVALUATOR NAME: Jill Clancy-Czuleger	TELEPHONE: 510-286-4201
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20240228120918

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: POINT AT ROCKRIDGE, THE	FACILITY NUMBER: 019200873
	VISIT DATE: 03/06/2024

NARRATIVE

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...Continued from 9099

On the allegation of: Facility elevator does not work

Based on records review and interview with S1 the facility has always had at least one working elevator. The facility has two elevators and if one is having issues, they communicate with Kone Response Service who is contracted to preform maintenance. S1 stated that they were having issues with one of the elevators at the end of February and was serviced on March 4^th.

On the allegation of: Staff does not timely assist resident

Based on records review and interview with S1 the facility has a call log showing response times of all the residents who activate their waterproof pendants. This call log also records all of the door sensors for the stairwells, doors and garage. It is a different process to reset the sensors and it takes much longer than the call buttons, so it skews their average response time. Even with the skewed numbers their average time is 23 minutes.

We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

No deficiency observed or cited during this visit. Exit interview conducted and a copy of this report provided.

SUPERVISOR'S NAME: Harpreet Humpal	TELEPHONE: (510) 285-3928
LICENSING EVALUATOR NAME: Jill Clancy-Czuleger	TELEPHONE: 510-286-4201
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024

LIC9099 (FAS) - (06/04)

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