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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019200873
Report Date: 04/30/2026
Date Signed: 04/30/2026 01:37:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Kelly Nguyen
COMPLAINT CONTROL NUMBER: 15-AS-20260220154303
FACILITY NAME:POINT AT ROCKRIDGE, THEFACILITY NUMBER:
019200873
ADMINISTRATOR:REDDY, ANNAFACILITY TYPE:
740
ADDRESS:4500 GILBERT STREETTELEPHONE:
(510) 658-9266
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:186CENSUS: 114DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Anna Reddy, Administrator TIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Staff are financially abusing resident
Staff did not safeguard resident's belongings
Staff did not report incident to appropriate parties
INVESTIGATION FINDINGS:
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On 4/30/26 at 12 pm, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to delivered finding for the above allegations. LPA meet with Administrator Anna Reddy and explained the reason for the visit.

It was alleged that staff financially abused the residents - unsubstantiated.

During the course of investigation LPA conducted interviews with eight (8) staff and six (6) residents, as well as a review of records including but not limited to R1’s admission agreement, resident service documents, personal assistance care plan, additional items and services, services by outside providers, one-on-one care, dementia care provisions, terms and obligations, fee change documentation, service plan, level of care transfer documents, resident rights, and resident charges/payment ledger dated 10/31/2024 to present.

Report continued on LIC 9099c…
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Kelly Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 15-AS-20260220154303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: POINT AT ROCKRIDGE, THE
FACILITY NUMBER: 019200873
VISIT DATE: 04/30/2026
NARRATIVE
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Report continued…

Further review of the residents’ financial records, including the payment ledger, showed that R1 was responsible for issuing payments to the facility. Documentation confirmed that multiple checks were issued by R1 for rent and associated charges, including: $9,000 on 01/13/2025, $1,045 on 01/20/2025, $13,788.68 on 01/30/2025, and $5,150 on 02/20/2025, totaling $28,983.68. These charges were consistent with rent, late fees, and previously returned checks.

Additionally, the Administrator (ADM) reported that during R1’s hospitalization, R1’s checkbook was not in the facility's possession. Upon R1’s return, a friend assisted R1 with managing their checkbook due to outstanding rent payments. There was no evidence obtained through interviews or document review indicating that staff had access to, control over, or misuse of R1’s financial resources.

It was alleged that the facility failed to safeguard the resident’s belongings- unsubstantiated

Record review indicated that at the time of admission on 10/18/2024, R1 declined to complete the Resident Personal Property and Valuables form (LIC 621), opting out of documenting personal belongings with the facility. Therefore, the facility did not assume responsibility for safeguarding undocumented personal property.

Report Continued on LIC 9099c1...

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Kelly Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 15-AS-20260220154303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: POINT AT ROCKRIDGE, THE
FACILITY NUMBER: 019200873
VISIT DATE: 04/30/2026
NARRATIVE
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Report Continued LIC 9099c1...

Interviews with staff and residents did not reveal any concerns or observations supporting allegations of financial abuse or of facility staff mishandling personal belongings.

It was alleged that the staff did not report the incident to the appropriate parties- unsubstantiated

During the investigation, LPA conducted interviews with R1 and R1F. Record review revealed that at the time of admission and during the period in question, Resident 1 (R1) did not have a designated Power of Attorney (POA), a responsible party, or family members involved in their care. Therefore, no facility representatives were identified to notify them of the incident.

Further information obtained indicated that a POA was only recently established to oversee R1’s healthcare decisions. There was no evidence that the facility failed to notify any appropriate or legally authorized parties at the time of the incident.

Although the allegations may have occurred or be valid, there is not a preponderance of evidence to prove whether the alleged violation did or did not occur; the allegations is UNSUBSTANTIATED.

An exit interview is conducted, and a copy of this report is provided.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Kelly Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3