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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019200874
Report Date: 07/30/2026
Date Signed: 07/30/2026 04:31:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2026 and conducted by Evaluator Daisy Panlilio
COMPLAINT CONTROL NUMBER: 15-AS-20260726220051
FACILITY NAME:1440 BY THE BAYFACILITY NUMBER:
019200874
ADMINISTRATOR:ALVARADO, ROBERTFACILITY TYPE:
740
ADDRESS:1440 40TH STREETTELEPHONE:
(510) 500-9312
CITY:EMERYVILLESTATE: CAZIP CODE:
94608
CAPACITY:175CENSUS: 98DATE:
07/30/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Robert Alvarado, Executive DirectorTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Facility's elevator is in disrepair
INVESTIGATION FINDINGS:
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On 07/30/26 at 2PM, Licensing Program Analyst (LPA) Daisy Panlilio arrived unannounced and met with Executive Director (ED). LPA explained the purpose of the visit, gathered information, conducted interviews and delivered investigation finding to ED.

Allegation: Facility elevator is in disrepair
Investigation Finding: Unsubstantiated
On 07/30/26 at 2PM, LPA interviewed Executive Director (ED) and random residents (R2, R3), toured the facility and reviewed elevator maintenance records and Resident Council response letter issued on 07/20/26 showing elevator repair updates. ED stated that there are three (3) working elevators for use by residents at the facility. LPA toured the facility with ED and observed the two (2) main elevators used by residents across from the gym/mail box areas and another elevator (service elevator) located near the dining area. LPA observed one (1) of the main elevators across the mail box area had an out of service sign posted on the elevator door. Continued on next page, LIC 9099_C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Daisy Panlilio
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20260726220051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: 1440 BY THE BAY
FACILITY NUMBER: 019200874
VISIT DATE: 07/30/2026
NARRATIVE
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At 3:45PM, ED stated residents may use all elevators as necessary. ED stated that on 07/06/26, one (1) of the main elevators was taken out of service for repairs due to a broken valve and oil change.
ED stated he has requested numerous times with elevator repair company to expedite and fix the broken elevator as early as possible. ED also stated that a written letter was given to all residents on 07/20/26 informing them that the elevator repair was tentatively scheduled to be completed no later than 08/06/26. At 3:30PM, LPA interviewed random residents (R2, R3) who stated that despite the wait of less than 10 minutes, they were able to use the two other operating elevators in going to and from the different areas of the facility and staff were timely addressing their care needs..

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that the facility elevator is in disrepair was found to be unsubstantiated.

No deficiencies cited during visit.

Exit Interview conducted and a copy of this report provided.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Daisy Panlilio
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2