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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019200879
Report Date: 08/12/2026
Date Signed: 08/12/2026 04:33:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator David Doidge
COMPLAINT CONTROL NUMBER: 15-AS-20260601130308
FACILITY NAME:MERRILL GARDENS AT ROCKRIDGEFACILITY NUMBER:
019200879
ADMINISTRATOR:NIARE DAWN FEASTERFACILITY TYPE:
740
ADDRESS:5238 CORONADO AVETELEPHONE:
(510) 338-4543
CITY:OAKLANDSTATE: CAZIP CODE:
94618
CAPACITY:150CENSUS: 130DATE:
08/12/2026
UNANNOUNCEDTIME BEGAN:
04:10 PM
MET WITH:General Manager Niare FeasterTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Staff did not ensure that paper towels were made accessible to residents in care

Facility is in disrepair
INVESTIGATION FINDINGS:
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On 08/12/2026 at 4:10 PM, Licensing Program Analyst (LPA) David Doidge arrived unannounced to deliver findings regarding the allegations above. LPA met with General Manager Niare Feaster and explained the purpose of the visit.

During the course of the investigation, LPA toured the facility with S1

Allegation: Staff did not ensure that paper towels were made accessible to residents in care

IInvestigation Findings: LPA observed two paper towel dispensers in both public restrooms supplied and operational. In each bathroom, the automatic paper towel dispenser is about 60 inches from the ground, the nonautomatic dispenser is about 35 inches from the ground. Both dispensers had paper towels and were easily accessible. Based on observations the above allegation is UNSUBSTANTIATED.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20260601130308
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: MERRILL GARDENS AT ROCKRIDGE
FACILITY NUMBER: 019200879
VISIT DATE: 08/12/2026
NARRATIVE
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Continued on LIC9099-C

Allegation: Facility is in disrepair

The allegation is that the facility has an outdoor patio with loose tiles that shift when walked on, and that one of the facility’s automatic door opener buttons is non-operational. The tiles are outdoors and therefore affected by different air temperatures. When LPA toured the outdoor patio, LPA observed that none of the tiles were loose. S1 informed LPA that maintenance staff had addressed the issue, and secured the tiles so none of them rock when stepped on.

LPA tried every automatic door opener in the facility and found all of them in working condition. The narrative also states that the toilet flush levers are installed on the wrong side of the toilets. LPA observed that all the flush levers are on the left side of the toilet and in working condition. Based on observations the above allegation is UNSUBSTANTIATED.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies were cited during this inspection.

Exit interview conducted and a copy of this report provided.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2