<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019201038
Report Date: 04/23/2025
Date Signed: 04/23/2025 03:01:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2025 and conducted by Evaluator Gregory Clark
COMPLAINT CONTROL NUMBER: 15-AS-20250416160856
FACILITY NAME:REACHING MILE STONESFACILITY NUMBER:
019201038
ADMINISTRATOR:PORTER, BETTYFACILITY TYPE:
735
ADDRESS:2869 FORD ST # ATELEPHONE:
(510) 463-7483
CITY:OAKLANDSTATE: CAZIP CODE:
94601
CAPACITY:6CENSUS: 4DATE:
04/23/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Saudra Moreno, Care StaffTIME COMPLETED:
03:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not allow resident to have a visitor
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/23/2025 at 12:30 p.m., Licensing Program Analyst (LPA) Greg Clark and Ardalan Gharachorloo arrived unannounced to conduct an initial 10-day complaint investigation and deliver findings in regard to the allegations above. LPA spoke with Betty Porter, Administrator and explained the purpose of the visit.

During the course of the investigation LPAs interviewed W1 and S1. LPAs were not able to interview R1 as he no longer lives at the facility and there is no contact information available for him.

W1 stated that he arrived unannounced at the facility on 4/15/25 to interview R1. Staff at the facility advised W1 to call S1. W1 stated that S1 advised W1 that she was not available to assist W1 with the visit and wasn’t comfortable allowing W1 into the facility as she felt it would infringe on the privacy rights of the other residents. W1 was able to call R1 and met R1 outside the facility.

***report continues LIC9099C***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Gregory Clark
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20250416160856
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: REACHING MILE STONES
FACILITY NUMBER: 019201038
VISIT DATE: 04/23/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
***LIC9099C***

S1 stated that she was not available at the time of W1’s visit and asked that he make an appointment with her to see R1. S1 was not comfortable allowing W1 into the facility as there was meeting going on that involved the family of another resident, his Case Manager, the facility behaviorist and staff from the day program. S1 was concerned that given the meetings occurring at that time in the facility it would be difficult to protect the personal privacy rights of the other residents. S1 was aware that W1 was able to meet with R1 outside of the facility.

This agency has investigated the complaint alleging staff did not allow resident to have a visitor. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Gregory Clark
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2