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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019201038
Report Date: 12/16/2025
Date Signed: 12/16/2025 04:04:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2025 and conducted by Evaluator Gregory Clark
COMPLAINT CONTROL NUMBER: 15-AS-20251020152556
FACILITY NAME:REACHING MILE STONESFACILITY NUMBER:
019201038
ADMINISTRATOR:PORTER, BETTYFACILITY TYPE:
735
ADDRESS:2869 FORD ST # ATELEPHONE:
(510) 463-7483
CITY:OAKLANDSTATE: CAZIP CODE:
94601
CAPACITY:6CENSUS: 4DATE:
12/16/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Betty Porter, AdministratorTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff locked resident out of facility for an extended period of time.
Staff recorded resident without resident's consent.
INVESTIGATION FINDINGS:
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On 12/16/25 at 3:00 p.m., Licensing Program Analyst (LPA) Greg Clark arrived unannounced to conduct a complaint investigation and deliver findings in regard to the allegations above. LPA met with Betty Porter, Administrator and explained the purpose of the visit.

During the course of the investigation LPA interviewed W1 and facility staff. LPA was unable to interview R1 as he no longer lives at the facility and did not answer LPA’s calls.

R1 never reported to S1 or other facility staff that he was locked out at midnight on 10/16/25 and slept outdoors. S1 reported that the facility has awake overnight staff and that the staff does hourly checks on the residents

***report continues on LIC9099C***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Gregory Clark
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20251020152556
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: REACHING MILE STONES
FACILITY NUMBER: 019201038
VISIT DATE: 12/16/2025
NARRATIVE
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***report continues from LIC9099***


Facility staff also reported that they never record conversations with the residents. LPA spoke with S2 who also denied recording conversations with R1.

This agency has investigated the above complaint. We have found that the complaint was unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.



Exit interview conducted, a copy of this report provided.
SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Gregory Clark
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2