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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 032700353
Report Date: 04/02/2021
Date Signed: 04/05/2021 08:35:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2020 and conducted by Evaluator Tung Truong
COMPLAINT CONTROL NUMBER: 27-AS-20201002111327
FACILITY NAME:RHOADES CARE HOME LLCFACILITY NUMBER:
032700353
ADMINISTRATOR:RHOADES, THOMAS JOHNFACILITY TYPE:
735
ADDRESS:290 GOLD STRIKE COURTTELEPHONE:
(209) 267-8288
CITY:SUTTER CREEKSTATE: CAZIP CODE:
95685
CAPACITY:4CENSUS: 4DATE:
04/02/2021
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Tom Rhoades, LicenseeTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff not allowing resident to vote.
Staff not accepting of resident's sexual orientation.
Staff illegally evicted resident.
Staff threatened resident.
Staff not allowing resident to have visitors.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tung Truong contacted the facility via telephone to deliver complaint findings on 4/2/2021 due to COVID-19 and pre-cautionary measures. LPA identified himself and discussed the purpose of the call and the elements of the allegations with Licensee, Tom Rhoades.

Throughout the course of this investigation, LPA Truong conducted interviews and reviewed records. The investigation revealed residents were allowed to vote. Licensee stated R1 did make an initial request to vote during a period when Tom was not available to facilitate her registration. However, R1 was able to register to vote the next day. R1 was never told by staff that she cannot vote.

Continued on 9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Tung Truong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 27-AS-20201002111327
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
FACILITY NAME: RHOADES CARE HOME LLC
FACILITY NUMBER: 032700353
VISIT DATE: 04/02/2021
NARRATIVE
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The investigation revealed the lack of evidence to substantiate that staff are not accepting of resident's sexual orientation. In the written response from the licensee, Tom and his wife Dawn haven been accepting and understanding as they had no information or belief of whether it was a new or preexisting ideation of R1's.

The investigation revealed R1 was given her 30-day notice that she would have to vacate the Care Home due to her repeated acts of physical and sexual aggression upon other residents. Resident R2 stated R1 scared her and the other girls. R2 stated that R1 pushed her and threatened to kick her butt. Both R2 and R3 stated R1 was hugging and touching R2 and R4 inappropriately.

The investigation revealed the lack of evidence to substantiate staff threatened resident. Tom Rhoades stated in the written response that the residents were not threaten in any form of torture or punishment. R2 stated Tom and Dawn did not threatened her or forced her to do something she doesn't want.

The investigation revealed the lack of evidence to substantiate staff not allowing resident to have visitors. R1 stated that her family were allowed to visit her outside at the care home. R4 also stated that her family has come on the weekends to the care home to visit.

This agency has investigated the complaint alleging the above allegations to be UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit Interview and copy of report provided.
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Tung Truong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4