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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 044700005
Report Date: 09/17/2025
Date Signed: 09/18/2025 10:56:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Megan Vigil
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20250909082053
FACILITY NAME:HAPPY AT HOMEFACILITY NUMBER:
044700005
ADMINISTRATOR:KALIAHNA TRIPPFACILITY TYPE:
300
ADDRESS:1881 ESPLANADE STE ATELEPHONE:
(530) 774-2127
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:CENSUS: DATE:
09/17/2025
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:KALIAHNA TRIPPTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Home Care Aide (HCA) was sorting and organizing medication.
INVESTIGATION FINDINGS:
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Home Care Services Branch (HCSB), Enforcement Analyst (EA) Megan Vigil arrived at the location of the Home Care Organization (HCO) to conduct a complaint investigation. EA was greeted by Licensee Kaliahna Tripp.
During the course of the investigation, payroll and scheduling records were reviewed. It was determined that the incident was addressed and corrective action was taken with the Home Care Aide (HCA). The Licensee demonstrated several methods of informing caregivers of prohibited services, including training upon hire, written notifications, and system reminders when clocking in and out for shifts. The Licensee advised the EA that a supplemental training will be provided to all HCAs, and a procedure will be created to ensure caregivers communicate situations to office staff for review.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of the 9099 and appeal rights were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Megan Vigil
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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