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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045000603
Report Date: 02/08/2021
Date Signed: 02/08/2021 09:53:29 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/13/2020 and conducted by Evaluator Donna Gurriere
COMPLAINT CONTROL NUMBER: 25-AS-20201013135832
FACILITY NAME:PRESTIGE ASSISTED LIVING AT OROVILLEFACILITY NUMBER:
045000603
ADMINISTRATOR:STRAHL, BRANDYFACILITY TYPE:
740
ADDRESS:400 EXECUTIVE PARKWAYTELEPHONE:
(530) 534-8160
CITY:OROVILLESTATE: CAZIP CODE:
95966
CAPACITY:88CENSUS: 40DATE:
02/08/2021
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:BRANDY STRAHLTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Care and Supervision – Residents have missed their follow-up physician’s appointments.
INVESTIGATION FINDINGS:
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Donna Gurriere was in contact with Brandy Strahl, Administrator. A physical visit could not be made due to the orders in place regarding the Covid Virus. It was alleged that residents have missed their follow-up physician’s appointments, during the month of October 2020.

An investigation was conducted and during that time, documents were obtained. Documents included resident's Physician Reports and the facility’s care plan for three residents. Six staff persons, two residents and the receptionist at Dove’s Landing were interviewed.

**continued**
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Rayna L BrysonTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Donna GurriereTELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 25-AS-20201013135832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: PRESTIGE ASSISTED LIVING AT OROVILLE
FACILITY NUMBER: 045000603
VISIT DATE: 02/08/2021
NARRATIVE
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**continued**

During the interview process, it was indicated that it was mainly the Health Services Director's responsibility for ensuring that follow-up physician’s appointments were followed through and made. Staff indicated that they were not aware if the resident's missed their follow-up medical appointments. The previous Health Services Director is no longer working at the facility. Resident's indicated that they either did not miss an appointment or that they didn’t think that they missed an appointment.

Based on the information obtained and interviews conducted, the above allegation is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated.
SUPERVISOR'S NAME: Rayna L BrysonTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Donna GurriereTELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2