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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 045000603
Report Date: 05/20/2024
Date Signed: 05/20/2024 02:48:48 PM


Document Has Been Signed on 05/20/2024 02:48 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827



FACILITY NAME:PRESTIGE ASSISTED LIVING AT OROVILLEFACILITY NUMBER:
045000603
ADMINISTRATOR:GONZALES, SONYAFACILITY TYPE:
740
ADDRESS:400 EXECUTIVE PARKWAYTELEPHONE:
(530) 534-8160
CITY:OROVILLESTATE: CAZIP CODE:
95966
CAPACITY:88CENSUS: DATE:
05/20/2024
TYPE OF VISIT:OfficeUNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Sonya Gonzales - Executive DirectorTIME COMPLETED:
11:15 AM
NARRATIVE
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05/20/2024 10:00 AM An informal conference was conducted today via TEAMS. The purpose of this informal conference meeting was to discuss the high volume of complaints that have been submitted against the facility. Present in the meeting today were Licensing Program Manager, Lauren Crocker, Licensing Program Analysts Donna Gurriere and Rebecca Knight, Prestige Oroville Executive Director Sonya Gonzales, and Prestige Regional Manager Gary Allinger.

Issues discussed during the meeting were:
· Volume of complaints.
· Pattern of repeat allegations.
· Relationships and communication with residents and their families.
· Resident & family council.
· Family & resident liaison.
· Resources & education.

The facility has stated they will do the following to achieve continued and substantial compliance:
· Recruit a staff member who will serve as liaison with families and residents and participate in family and resident council meetings.
· Review CDSS website for materials that can be shared with residents and their families for educational purposes.

No deficiencies were cited as a result of the meeting.
SUPERVISOR'S NAME: Lauren CrockerTELEPHONE: (916) 261-4966
LICENSING EVALUATOR NAME: Rebecca KnightTELEPHONE: (530) 356-2841
LICENSING EVALUATOR SIGNATURE:
DATE: 05/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 05/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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