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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045000603
Report Date: 07/23/2024
Date Signed: 07/23/2024 10:39:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator Rebecca Knight
COMPLAINT CONTROL NUMBER: 59-AS-20240422134524
FACILITY NAME:PRESTIGE ASSISTED LIVING AT OROVILLEFACILITY NUMBER:
045000603
ADMINISTRATOR:GONZALES, SONYAFACILITY TYPE:
740
ADDRESS:400 EXECUTIVE PARKWAYTELEPHONE:
(530) 534-8160
CITY:OROVILLESTATE: CAZIP CODE:
95966
CAPACITY:88CENSUS: 32DATE:
07/23/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Sonya Gonzales - Executive DirectorTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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9
Lack of care and supervision _ UNSUBSTANTIATED
Forgery / alteration of document - UNSUBSTANTIATED
INVESTIGATION FINDINGS:
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07/23/2024 9:30 AM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with Executive Director Sonya Gonzalez. The purpose of this visit was to deliver the results of a complaint investigation.

During the course of the investigation LPA interviewed the Executive Director, residents and staff. LPA reviewed the following documents: incident reports, MAR, medical records, CalPers assignment of benefits form, Physicians Report, Care Plan for 1 resident.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Lauren CrockerTELEPHONE: (916) 261-4966
LICENSING EVALUATOR NAME: Rebecca KnightTELEPHONE: (530) 356-2841
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20240422134524
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: PRESTIGE ASSISTED LIVING AT OROVILLE
FACILITY NUMBER: 045000603
VISIT DATE: 07/23/2024
NARRATIVE
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Lack of care and supervision ­– UNSUBSTANTIATED

LPA reviewed medical records for R1 dated 11/28/2022. Per examining physician R1 has a history of severe dementia, is nonverbal at baseline. R1 presented at ER via EMS from Prestige Oroville for being more "altered" than normal. EMS reported that there was mention of R1 having foul smelling urine, but no further information was given. The physician performed a physical exam of R1 and made the following observations: Well-appearing; well-nourished; well-developed; no apparent distress; nontoxic appearance.

LPA reviewed incident report dated 11/28/2022 it was reported that R1 was lethargic and not responding to staff. R1 was transported to hospital, diagnosed and treated for UTI and returned to the facility the same day.

LPA reviewed medical records dated 04/01/2023 states R1 presented from an assisted living facility memory unit, who was reported to have increased confusion and lethargy and was crying out and hollering which were acute changes in behavior. R1 was sent in for assessment. R1 was found to have a UTI in the emergency room and was admitted for IV antibiotics.

LPA reviewed an incident report dated 04/01/2023, it was reported that R1 was lethargic, running a low-grade fever and not responding appropriately to staff. R1 was transported to hospital and their admitting diagnosis was UTI. R1 was hospitalized and treated.

LPA reviewed Cal PERS Long Term Care Program Continued monthly residence form for Resident 1 (R1). On 03/31/23 R1 was sent out to hospital. On 04/03/2023 R1 was sent from the hospital to skilled nursing for rehabilitation. On 05/04/2023 R1 returned to the facility from SNF.

It was determined that R1 did have re-occurring instances of being treated and / or hospitalized for having a UTI. This does not reach the preponderance of evidence required to substantiate the allegation of lack of care and supervision. This allegation is unsubstantiated.

Continued on LIC9099-C

SUPERVISOR'S NAME: Lauren CrockerTELEPHONE: (916) 261-4966
LICENSING EVALUATOR NAME: Rebecca KnightTELEPHONE: (530) 356-2841
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 59-AS-20240422134524
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: PRESTIGE ASSISTED LIVING AT OROVILLE
FACILITY NUMBER: 045000603
VISIT DATE: 07/23/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
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11
12
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14
15
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Forgery / alteration of document - UNSUBSTANTIATED

LPA reviewed a Cal PERS Assignment of Benefits form dated 10/23/2024 which was signed by R1 and the Executive Director.

ED stated Cal PERS contacted the facility and said they had not received payment for R1. Cal PERS told ED they were going to send a form and R1 had to sign it. Cal PERS sent the form to the facility and requested the form to be signed by R1 and submitted to Cal PERS. ED stated they told Cal PERS that R1 had dementia and a family member is POA. Cal PERS told the ED that they have to see that R1 is actually there living in the facility.

It was determined that the facility was asked to have R1 sign a form and submit it to Cal PERS. ED followed instructions. This allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

An exit interview was conducted. A copy of the report was provided to Executive Director Sonya Gonzales.

SUPERVISOR'S NAME: Lauren CrockerTELEPHONE: (916) 261-4966
LICENSING EVALUATOR NAME: Rebecca KnightTELEPHONE: (530) 356-2841
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3