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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045000712
Report Date: 10/06/2022
Date Signed: 10/06/2022 10:28:28 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2022 and conducted by Evaluator Rebecca Knight
COMPLAINT CONTROL NUMBER: 25-AS-20220810104627
FACILITY NAME:DANIELA'S COUNTRY HOME CAREFACILITY NUMBER:
045000712
ADMINISTRATOR:OLTEANU, DANIELAFACILITY TYPE:
740
ADDRESS:17 COUNTRY WOOD LANETELEPHONE:
(530) 532-1577
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:6CENSUS: 5DATE:
10/06/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Daniela Olteanu - licenseeTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility did not have enough food for residents in care - UNSUBSTANTIATED
Staff did not allow Home Health to visit the resident – UNSUBSTANTIATED
Staff yelled at resident - UNSUBSBTANTIATED
Staff not wearing masks - UNSUBSTANTIATED
INVESTIGATION FINDINGS:
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10/06/2022 10:00 AM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with licensee Daniella Olteanu. The purpose of this visit was to deliver the results of the complaint investigation of the above allegations. Prior to initiating the visit, LPA completed a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: N95 Mask.. In addition, LPA was screened by facility staff.
During the course of the investigation the licensee/administrator, 1 staff, 5 residents and 1 home health nurse, and 1 home health nursing agency Director of Patient Care were interviewed. LPA obtained the following documents to investigate the above allegations: Physician’s Report (LIC602), Admissions agreement, Pre-Appraisal Needs and Services Plan, home health paperwork, staff list with phone numbers, resident list, grocery receipts.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Troy OrdonezTELEPHONE: (916) 263-4832
LICENSING EVALUATOR NAME: Rebecca KnightTELEPHONE: (530) 356-2841
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 25-AS-20220810104627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: DANIELA'S COUNTRY HOME CARE
FACILITY NUMBER: 045000712
VISIT DATE: 10/06/2022
NARRATIVE
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Facility did not have enough food for residents in care - UNSUBSTANTIATED

LPA review of documents included grocery receipts from various local stores including Raley’s, Walmart, Foodmaxx, Smart & Final, Grocery Outlet, and Big Lots. The dates on the receipts were from 7/12/2022 through 8/16/2022. Items purchased were an assortment of fresh fruit and produce, canned goods, juice, meat, seafood, bakery goods, frozen food items, and dairy products.

During LPA’s tour of the facility on 08/11/2022 LPA observed and took photographs of a refrigerator and freezer full of food and a very large pantry that was completely stocked with canned goods and dried goods. LPA observed a large fruit bowl on the kitchen counter full of fresh fruit as well as a cupboard full of snack items.

Staff stated that the food supply is adequate for the residents, and the residents are served 3 meals each day. Staff stated the residents have snacks available to them at all times, and the facility goes grocery shopping everyone to two days. Staff stated the meals are pre-planned in the sense of making sure they are well balanced and not repetitive.

During resident interviews 2 residents stated they like to food that is served and the food is good quality. 3 residents were unable to be interviewed.

Administrator stated the facility does not pre-plan a menu but does ask the residents what they want and prepare their meals for them. Administrator stated they go grocery shopping almost every day.

Based on LPA observation, interviews, and record review it was determined that the facility has plenty of food available to the residents, the residents like the meals that are served to them, the residents are served 3 meals per day and have snacks available to them at all times therefore the allegation is unsubstantiated.

Continued on LIC9099-C

SUPERVISOR'S NAME: Troy OrdonezTELEPHONE: (916) 263-4832
LICENSING EVALUATOR NAME: Rebecca KnightTELEPHONE: (530) 356-2841
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 25-AS-20220810104627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: DANIELA'S COUNTRY HOME CARE
FACILITY NUMBER: 045000712
VISIT DATE: 10/06/2022
NARRATIVE
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Staff did not allow Home Health to visit the resident - UNSUBSTANTIATED

LPA review of documents included forms from two home health agencies with R1’s name, case manager name and phone number, and dates of service written on them.

During LPA’s tour of the facility on 08/11/2022 LPA observed a home health nurse exiting the facility when LPA arrived.

Telephone interview with home health nurse revealed on 6/19/2022 R1 was discharged from a local hospital. On 6/25/2022 the home health nursing agency opened R1 to services. On 6/25/22 the home health nurse had a face to face encounter with R1 at the facility. The home health nurse stated the facility administrator let them into the facility to see R1.

Staff stated that home health is allowed to enter the facility.

During resident interviews 2 residents stated they have not had a home health nurse come into the facility to visit them. 3 residents were unable to be interviewed.

Administrator stated home health was allowed to enter the facility to provide care to R1.

Based on LPA observation, record review, and interviews it was determined that staff did allow home health to enter the facility therefore the allegation is unsubstantiated.

Staff yelled at resident – UNSUBSBTANTIATED

Staff stated they have never witnessed the administrator yelling at a resident.

During resident interviews 2 residents stated they have never had staff yell at them and have not witnessed staff yelling at any other residents. 3 residents were unable to be interviewed.

Administrator stated that some of the residents are hard of hearing so she has to speak loudly to them.

Based on LPA interviews it was determined that staff did not yell at a resident therefore the allegation is unsubstantiated.

Continued on LIC9099-C

SUPERVISOR'S NAME: Troy OrdonezTELEPHONE: (916) 263-4832
LICENSING EVALUATOR NAME: Rebecca KnightTELEPHONE: (530) 356-2841
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 25-AS-20220810104627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: DANIELA'S COUNTRY HOME CARE
FACILITY NUMBER: 045000712
VISIT DATE: 10/06/2022
NARRATIVE
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Staff not wearing masks – UNSUBSTANTIATED

During LPA’s tour of the facility on 08/11/2022 the licensee answered the door wearing a mask and continued to wear the mask during the entirety of the visit. No other staff were observed in the facility. On LPA’s visit to the facility on 10/03/2022 two staff were observed to be wearing masks inside the facility.

Staff stated they are wearing masks inside of the facility at all times.

During resident interviews 2 residents stated that staff always wear masks inside of the facility. 3 residents were unable to be interviewed.

Administrator stated that all staff are wearing masks inside of the facility.

Based on LPA observation and interviews it was determined that staff are wearing masks inside of the facility therefore the allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

An exit interview was conducted. A copy of the report was emailed to facility licensee Daniella Olteanu. No deficiencies were cited on today’s date.

SUPERVISOR'S NAME: Troy OrdonezTELEPHONE: (916) 263-4832
LICENSING EVALUATOR NAME: Rebecca KnightTELEPHONE: (530) 356-2841
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4