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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045001959
Report Date: 03/23/2023
Date Signed: 03/23/2023 11:54:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 2525 NATOMAS PARK DR STE 270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2022 and conducted by Evaluator Sarena Keosavang
PUBLIC
COMPLAINT CONTROL NUMBER: 25-AS-20221206092602
FACILITY NAME:WINDCHIME OF CHICOFACILITY NUMBER:
045001959
ADMINISTRATOR:VONWAL, JEFFREYFACILITY TYPE:
740
ADDRESS:855 BRUCE RDTELEPHONE:
(530) 566-1800
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:120CENSUS: 66DATE:
03/23/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Executive Director: Jacob PrimeauTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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- Facility does not dispose of medications properly.
- Facility does not provide a safe environment for residents and staff.
INVESTIGATION FINDINGS:
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On 03/23/2023, Licensing Program Analyst (LPA) Sarena Keosavang arrived at the facility unannounced to deliver final finding Community Care Licensing received on 12/06/2022. LPA met with Executive Director, Jacob Primeau, and explained the purpose of the visit. LPA ensured the following Personal Protective Equipment (PPE) was worn N-95 mask. LPA were screened by facility staff and used hand sanitizer prior to entering the facility.

During the course of investigation, the Department interviewed residents, facility staff, and obtained pertinent documents relevant to the complaint investigation such as, facility’s medication destruction policy and residents’ medication destruction records.

Continue on page LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (323) 485-4915
LICENSING EVALUATOR NAME: Sarena KeosavangTELEPHONE: (209) 202-9552
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 25-AS-20221206092602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 2525 NATOMAS PARK DR STE 270
SACRAMENTO, CA 95833
FACILITY NAME: WINDCHIME OF CHICO
FACILITY NUMBER: 045001959
VISIT DATE: 03/23/2023
NARRATIVE
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According to complainant, medication room has a bio-hazard with destructed medications that fills the air with a pungent odor when it’s closed. Due to the pungent odor Med Techs are getting headaches and nauseated while working in close proximity to the destruction bin.

The Department reviewed the facility’s policy for medication destruction. According to policy, if the ED is unable to be present to destroy the medications, a waiver must have been obtained from CCLD. Request for waivers are made to the licensing agency in advance. When non-controlled substance medications are to be destroyed, the medications shall be destroyed in the Community by ED and one other adult who is not a resident. When controlled substance medications are to be destroyed, the medications shall be destroyed in the Community by ED and one other adult who is not a resident.

Interview statement received from staff (S2) indicated when disposing medication there should always be two (2) Med Techs in the room or Med Tech and Nurse. Med Tech is to indicate on destruction records how many medications are being destroyed. Proceed to empty medications in the destruction bin. If Med Tech observe destruction bin is full the facility will notify the company, they use to dispose the medications and empty the bin. Med Techs are not to dispose Narcotics and it’s the Nurse’s responsibility to do so.

Interview statement received from ED indicated, Med Techs and Nurses are assigned to destroy medications, but it’s not assigned to just one individual for the task. ED stated medication destruction has always been done with two (2) people present. Medication destruction are to be destroyed in the medication room or Nurse’s office.

The Department requested for the facility’s approved destruction of medications waiver. LPA Keosavang was unable to locate approved destruction of medication waiver in FAS. ED stated the facility unable to locate the waiver and is unsure if a waiver was submitted to the Department for review. LPA requested for ED to submit destruction of medication waiver to the Department for approval/denial by 03/30/2023.

Continue on LIC 9099-C.

SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (323) 485-4915
LICENSING EVALUATOR NAME: Sarena KeosavangTELEPHONE: (209) 202-9552
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 25-AS-20221206092602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 2525 NATOMAS PARK DR STE 270
SACRAMENTO, CA 95833
FACILITY NAME: WINDCHIME OF CHICO
FACILITY NUMBER: 045001959
VISIT DATE: 03/23/2023
NARRATIVE
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Allegation: Facility does not provide a safe environment for residents and staff. Unsubstantiated.

On 12/14/2022, LPA Keosavang toured the assisted living unit medication room with staff (S1). Medication room is located next to dining hall area where residents’ meals are served. LPA observed bio-hazard medication destruction bin to be closed and inaccessible to residents in care. LPA did not observe pungent odor in medication room; however, when destruction bin was opened, LPA observed strong odor. S1 indicated Med Techs at the facility are responsible for medication destruction and that the odor is intolerable. S2 indicated medication destruction does not take place when residents are in the dining room area eating their meals. S2 stated pungent odor does not cause dizziness or nausea. S2 stated Med Techs are wearing masks while destructing medications.

Interview statement received from Director of Health and Wellness (DHW), Alma Gomez, indicated staff designated to destroy medications are to wear gloves for safety and prevention of possible absorption of any medications onto their skin. There is no strong pungent odor that may harm staff and/or residents. For medication destruction it is assigned to Med Techs to destroy medications with another Med tech or Nurse present. Any Narcotics are to be destroyed by Nurse with a Med tech or another management team member present. This can be done either in the Med Room or in the DHW office. All medication destruction needs to be recorded in a Medication Destruction Record sheet with medication name, strength/quantity, date filled, prescription number, disposal date, name of pharmacy and signature of the person destroying medication as well as signature of witness. Any medications that are not narcotics are poured into a medication destruction bin that contains water to dissolve medication. Any Narcotics are poured into a drug buster bottle. The once the bins are full, they are collected by a company designated to collect the bins. Staff designated to destroy medications are to wear gloves for safety and prevention of possible absorption of any medications onto their skin. There is no strong pungent odor that may harm staff and/or residents.

The Department received a total of three (3) interview statements from residents. R1 stated R1 often eats in the dining room area and does not smell any pungent odor coming from medication room. R2 stated R2 has lunch and dinner in the dining room area. R2 denies smelling any pungent odor coming from medication room. R1, R2, and R3 stated the facility is providing a safe environment for residents in care.

Due to the information above, CCL finds the allegations to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted with Executive Director, copy of report was provided via email.

SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (323) 485-4915
LICENSING EVALUATOR NAME: Sarena KeosavangTELEPHONE: (209) 202-9552
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2023
LIC9099 (FAS) - (06/04)
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