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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045002773
Report Date: 06/15/2026
Date Signed: 06/15/2026 03:12:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2026 and conducted by Evaluator Rebecca Knight
COMPLAINT CONTROL NUMBER: 59-AS-20260615082509
FACILITY NAME:ROSELEAF OROVILLEFACILITY NUMBER:
045002773
ADMINISTRATOR:HAWKINS, GRACEFACILITY TYPE:
740
ADDRESS:1900 20TH STTELEPHONE:
(530) 538-8200
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:60CENSUS: DATE:
06/15/2026
UNANNOUNCEDTIME BEGAN:
02:05 PM
MET WITH:Grace Hawkins - administratorTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Resident rooms are not cooled to meet Title 22 temperature requirements.- SUBSTANTIATED
INVESTIGATION FINDINGS:
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06/15/2026 03:00 PM Licensing Program Analyst (LPA) Rebecca Knight arrived at the facility unannounced to conduct a complaint investigation. LPA met with administrator Grace Hawkins and explained the purpose of the visit.

During the visit LPA toured the facility and took random resident room temperatures.

Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 06/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20260615082509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ROSELEAF OROVILLE
FACILITY NUMBER: 045002773
VISIT DATE: 06/15/2026
NARRATIVE
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Resident rooms are not cooled to meet Title 22 temperature requirements.- SUBSTANTIATED

It was reported that the temperatures in residents’ rooms were too hot.

At the time of today's visit the outside temperature for Oroville CA was 98 degrees Fahrenheit. LPA sampled 10 random resident room temperatures and they measured between 82 to 86 degrees. As a temporary solution management has placed portable air conditioners in the affected rooms, and swamp coolers in the hallways and common areas.

This allegation is substantiated. A deficiency was issued on May 13, 2026, for the same allegation. As a results of the initial deficiency being issued, the facility had extensive repairs completed to the existing air conditioning system. During the inspection by the air conditioning technician one unit was determined to be inoperable / not repairable. These repairs did not remedy the problem based on the allegation being substantiated again one month later. The facility is required to replace the broken air conditioning unit and have the functioning units re-assessed to ensure they are operating properly to ensure safe temperatures particularly during excessive heat weather events that are very common to the geographic location of the facility. In addition, as a long term remedy the facility has obtained bids to replace all air conditioning units in the building. The administrator anticipates this to be completed soon.

This is a repeat violation and a civil penalty in the amount of $250.00 is being assessed on this date and is documented on the attached LIC421.

Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. Exit interview was conducted and the report was provided to Executive Director Grace Hawkins.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 06/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 59-AS-20260615082509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ROSELEAF OROVILLE
FACILITY NUMBER: 045002773
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/29/2026
Section Cited
CCR
87303(b)(2)
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87303(b)(2) Maintenance and Operation (b) A comfortable temperature for residents shall be maintained at all times. (2) The facility shall cool rooms to a comfortable range, between 78 degrees F (26 degrees C) and 85 degrees F (30 degrees C), or in areas of extreme heat to 30 degrees F less than the outside temperature. This requirement was not reached as evidenced by:
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The licensee agrees to hire a licensed contractor to replace the broken air conditioning unit and have the functioning units re-assessed to ensure they are operating properly to ensure safe temperatures throughout the facillity. The facility shall rent or purchase additional cooling units to ensure the facility is cooled properly until the repairs have been completed on the existing units.
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Based on interviews, inspection and observation the facility failed to ensure that temperatures were within Title 22 requirements. This poses an immediate health and safety risk to residents in care.
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Licensee shall submit repair / replacement invoices to LPA as proof of correction.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 06/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3