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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045403825
Report Date: 12/06/2024
Date Signed: 12/06/2024 08:53:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/23/2024 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240923170314
FACILITY NAME:SMALL WORLD CHILD CARE & LEARNING CENTERFACILITY NUMBER:
045403825
ADMINISTRATOR:AMBURN, TERESAFACILITY TYPE:
850
ADDRESS:1295 POMONATELEPHONE:
(530) 533-0188
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:27CENSUS: 9DATE:
12/06/2024
UNANNOUNCEDTIME BEGAN:
08:28 AM
MET WITH:Carla "Nikki" Small, Director/OwnerTIME COMPLETED:
09:05 AM
ALLEGATION(S):
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Licensee does not provide adequate supervision to children in care.
INVESTIGATION FINDINGS:
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On 12/6/24 @ 8:28am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection and met with facility director/owner Carla "Nikki" Small. It was alleged that licensee does not provide adequate supervision to children in care; specifically, that staff is working alone and unable to provide 100% supervision.

On 10/1/24 LPA Laird conducted an interview at the facility with owner/director "Nikki" Small. Nikki stated there are times in the mornings, before her assistant shows up, that she will go into the kitchen or restroom briefly, but she has a camera to monitor the children and can still hear them. Nikki stated she never leaves the room or leaves children unattended. Nikki stated she does have an assistant who works throughout the week. Nikki stated she understood 100% supervision must be maintained while children are in care.

report continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20240923170314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SMALL WORLD CHILD CARE & LEARNING CENTER
FACILITY NUMBER: 045403825
VISIT DATE: 12/06/2024
NARRATIVE
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On 11/13/24 and 11/18/24 LPA Laird conducted four parent interviews (P1-P4). All parents interviewed denied ever seeing children unattended. All parents interviewed stated they had always seen at least one staff with the children. All parents interviewed stated they had no concerns with the care and supervision being provided at the facility.

On 10/30/24, 11/18/24, and 11/19/24 LPA Laird conducted four staff interviews (S1-S4). All staff interviewed denied witnessing children unattended or unsupervised. All staff stated there is always at least one staff with the children. All staff interviewed stated they had never heard of concerns regarding staff supervision.

On 10/1/24 and 11/19/24 LPA Laird conducted an inspection of the facility and observed staff actively supervising children in care and operating within ratio requirements. LPA Laird observed a camera installed in a corner of the classroom and an alarm on the entrance doorway to the facility.

Based on statements made by the facility director that she temporarily goes into other rooms while alone at the facility, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Erica Laird informed Carla "Nikki" Small that this report dated 12/6/24 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Erica Laird informed Carla "Nikki" Small to provide a copy of this licensing report dated 12/6/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with facility director/owner, Carla "Nikki" Small. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20240923170314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: SMALL WORLD CHILD CARE & LEARNING CENTER
FACILITY NUMBER: 045403825
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/06/2024
Section Cited
CCR
101229(a)(1)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time...supervision shall include visual observation.
This requirement was not met as evidence by:
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Licensee has hired additional staff to ensure children have constant supervision. Licensee shall read regulations pertaining to supervision and submit a statement of understanding to CCL by 12/15/24.

erica.laird@dss.ca.gov
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Based on interview, the licensee did not comply with the section cited above, which poses an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2024
LIC9099 (FAS) - (06/04)
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