045405610-4-6-2026-13-CC-EVIA-DSYPF9-20260409111618

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045405610
Report Date: 04/06/2026
Date Signed: 04/06/2026 03:02:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Tammy Dutra

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20260112101404

FACILITY NAME:	CASTLES PRESCHOOL		FACILITY NUMBER:	045405610
ADMINISTRATOR:	CHELSEY BLEEKE		FACILITY TYPE:	850
ADDRESS:	55 JAN CT.		TELEPHONE:	(530) 892-2273
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	64	CENSUS: 34	DATE:	04/06/2026
		UNANNOUNCED	TIME BEGAN:	02:39 PM
MET WITH:	Chelsey Bleeke		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff spoke inappropriately towards the daycare children

INVESTIGATION FINDINGS:

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On 4/6/26 at 2:39 pm, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with facility representative Chelsey Bleeke. It was alleged that staff spoke inappropriately towards daycare children. It was specifically alleged that a staff member, S1 was overheard yelling at children in care.

The director, Chelsey Bleeke was interviewed on 1/21/26 at 9:10am and stated she had no knowledge of a staff member speaking inappropriately towards a daycare child. Director stated their policy prohibits teachers from yelling at the children. Director shared that staff uses various tools to support children with behavioral issues including body breaks, redirection and positive feedback tools. The director shared she has never had a complaint or documented any inappropriate behavior regarding S1.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:	DATE: 04/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20260112101404

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL	FACILITY NUMBER: 045405610
	VISIT DATE: 04/06/2026

NARRATIVE

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Four staff were interviewed on 1/21/26. All staff interviewed denied the allegation that staff spoke inappropriately towards daycare children. All staff shared the center’s policy regarding discipline and behavioral issues including family communication/ meetings, breathing breaks and redirection. S1 stated they use the nurtured art process and denied ever yelling at a child in care.

Seven parents were interviewed on 3/17/26 and 3/23/26. One parent (P1) shared they have concerns regarding a staff member yelling at their child. All other parents shared they had no concerns regarding the staff and feel the facility uses tools to support the family with any behavioral issues that arise. One parent, (P2) shared that the facility has created tools to support their child through some tough behaviors. All other parents interviewed indicated they have open communication with their children and have not received any negative feedback regarding S1.

Four children were interviewed on 1/21/26. Three children stated that S1 does not yell at children. One child (C2) stated that S1 does yell but it is “calm yelling”. All children interviewed stated they are asked to sit and breathe when they are having a hard time at school. None of the children indicated they have any fear of the staff at the facility.

During the investigation LPA reviewed documents regarding children’s behavior, incident reports and tools used to support behavioral issues. Based on staff, parent and children’s interviews it could not be determined if the facility staff spoke inappropriately towards daycare children.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Chelsey Bleeke. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:	DATE: 04/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026

LIC9099 (FAS) - (06/04)

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