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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045405610
Report Date: 03/10/2025
Date Signed: 03/10/2025 03:33:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2024 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20241210075938
FACILITY NAME:CASTLES PRESCHOOLFACILITY NUMBER:
045405610
ADMINISTRATOR:LOVE, KATIEFACILITY TYPE:
850
ADDRESS:55 JAN CT.TELEPHONE:
(530) 892-2273
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:64CENSUS: 39DATE:
03/10/2025
UNANNOUNCEDTIME BEGAN:
02:38 PM
MET WITH:Chelsey BleekeTIME COMPLETED:
03:31 PM
ALLEGATION(S):
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Food served to children poses a choking hazard
INVESTIGATION FINDINGS:
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On 3/10/25 at 2:38pm, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection, and met with facility representative, Chelsey Bleeke. It was alleged that food served to children poses a choking hazard. Director corroborated the allegation stating the facility does serve full size hot dogs to children in care which could pose a choking hazard. Director stated the facility works with Valley Oaks Children Services which oversees menu planning and food preparation.

Three staff members were interviewed on 1/6/25 and stated they were aware that the facility serves hot dogs. S3 stated they work in the toddler classroom, and they cut the hot dogs into little pieces for the 2- to 3-year-old class. S3 also stated they cut all foods considered choking hazards into smaller pieces to protect children in care from choking on them.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20241210075938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CASTLES PRESCHOOL
FACILITY NUMBER: 045405610
VISIT DATE: 03/10/2025
NARRATIVE
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Four parents were interviewed on 11/26/24 and 3/5/25. One parent, P2 indicated they had seen full hot dogs served to children in care. Three parents had not seen hot dogs being served.

LPA interviewed Valley Oak Children’s Services representative (W1) on 1/8/25 who stated their organization oversees the food program at the facility. W1 stated the food program advises facilities on potential choking hazards, but they only enforce nutritional content and allowable foods. W1 indicated this facility is allowed to serve all beef hot dogs, but they do not set guidelines for how the food is served. W1 stated they witnessed the staff serving hot dogs during their last inspection and the teacher in the toddler classroom cut the hot dogs into small pieces for children.

During today’s inspection, the facility was toured and 5 staff and 39 children were present.. LPA did not observe any Title 22 violations.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the facility representative. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2