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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045405610
Report Date: 03/10/2025
Date Signed: 03/11/2025 09:21:28 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2024 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20241210075938
FACILITY NAME:CASTLES PRESCHOOLFACILITY NUMBER:
045405610
ADMINISTRATOR:LOVE, KATIEFACILITY TYPE:
850
ADDRESS:55 JAN CT.TELEPHONE:
(530) 892-2273
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:64CENSUS: 39DATE:
03/10/2025
UNANNOUNCEDTIME BEGAN:
03:37 PM
MET WITH:Chelsey BleekeTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Lack of supervision
INVESTIGATION FINDINGS:
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On 3/10/25 at 3:37pm, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection, and met with facility representative, Chelsey Bleeke. It was alleged that there was a lack of supervision, specifically that the opening preschool teacher prepares food in the kitchen which is adjacent to the preschool room but does not have 100% supervision of children in care.

The Director corroborated the allegation stating that the opening preschool teacher does prepare food and may not have 100% supervision of preschool children when she is preparing the food.

Three staff members were interviewed on 1/6/25 and all staff corroborated that the opening preschool teacher does prepare breakfast in the kitchen while preschool children are in the room next to the kitchen. S1 said children are required to sit at the doorway while S3 prepares food. S2 indicated that children watch television while S3 prepares meals with the door open so they can periodically check on children in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20241210075938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CASTLES PRESCHOOL
FACILITY NUMBER: 045405610
VISIT DATE: 03/10/2025
NARRATIVE
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S3 stated it was true they would prepare breakfast and did not have 100% supervision of children. S3 stated this lack of supervision has been addressed since the complaint was opened and now, they bring in another staff member to prepare meals so S3 can maintain 100% supervision of children in care.

Four parents were interviewed on 11/26/24 and 3/5/25 and two parents (P3,P4) indicated they have seen S3 preparing meals in the kitchen without a direct line of sight to children in care.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), CCR 101229(a)(1) is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility representative. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20241210075938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL
FACILITY NUMBER: 045405610
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/01/0101
Section Cited
CCR
101229(a)(1)
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(a)The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
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Facility has implemented scheduling another staff member in earlier to begin preparing meals for children in care. Staff understands they are required to have 100% visual supervision of all children in care. POC cleared on visit.

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This was not met as evidenced by: based on interviews it was determined that children were left in the preschool room without 100% supervision while staff prepared meals. This poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3