045405610-8-12-2025-13-CC-EVIA-DKVKBP-20250825074552

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045405610
Report Date: 08/12/2025
Date Signed: 08/12/2025 04:24:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Tammy Dutra

COMPLAINT CONTROL NUMBER: 13-CC-20250602095255

FACILITY NAME:	CASTLES PRESCHOOL		FACILITY NUMBER:	045405610
ADMINISTRATOR:	CHELSEY BLEEKE		FACILITY TYPE:	850
ADDRESS:	55 JAN CT.		TELEPHONE:	(530) 892-2273
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	64	CENSUS: 36	DATE:	08/12/2025
		UNANNOUNCED	TIME BEGAN:	04:11 PM
MET WITH:	Chelsey Bleeke		TIME COMPLETED:	04:12 PM

ALLEGATION(S):

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Staff handled daycare children in a rough manner

INVESTIGATION FINDINGS:

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On 8/12/25 at 4:11 pm, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with facility representative Chelsey Bleeke. It was alleged that staff handled daycare children in a rough manner.

The Director was interviewed on 6/9/25 at 1:34pm and shared that she had been confronted by a parent regarding a staff member (S2) mishandling a child in care (C1). The Director stated that she documented the incident and reported to Community Care Licensing. The Director stated that she had not seen S2 behave inappropriately or mishandle a child in care. The Director stated their policy is to remove a child from the situation and perhaps this parent misinterpreted the handling of a child having behavioral issues.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20250602095255

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL	FACILITY NUMBER: 045405610
	VISIT DATE: 08/12/2025

NARRATIVE

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Five staff members were interviewed on 6/9/25 and denied seeing a staff member mishandle a child in care. All staff members stated their policy in handling behavioral issues is to remove the child from the situation and talk with them independently until they regain composure. S2 was addressed by a parent during two incidents. S2 shared that the child in question (C1) was struggling with behaviors and was removed from a shared space due to their behavior towards other children. All staff members interviewed shared that C1 was exhibiting aggressive behaviors towards other children and often had to be removed for the safety of all children involved.

Six parents were interviewed on 8/1/25 and 8/4/25. One parent (P2) stated they had seen children pulled away during a behavioral episode. P2 shared that “certain” kids needed to be pulled to protect the other children in care and they respected how staff handled those situations. P2 shared, not all parents would agree with the way the S2 handles behavioral issues. All other parents interviewed denied ever seeing a staff member mishandle a child in care. All parents interviewed stated that while they have seen many behavioral challenges arise at the facility, the have only witnessed staff handling children with care.

During today’s inspection, the facility was toured and 36 children were present with 5 staff members. LPA did not observe any Title 22 violations.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the facility representative, Chelsey Bleeke. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

LIC9099 (FAS) - (06/04)

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