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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045405610
Report Date: 08/12/2025
Date Signed: 08/12/2025 04:46:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20250609092845
FACILITY NAME:CASTLES PRESCHOOLFACILITY NUMBER:
045405610
ADMINISTRATOR:CHELSEY BLEEKEFACILITY TYPE:
850
ADDRESS:55 JAN CT.TELEPHONE:
(530) 892-2273
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:64CENSUS: 36DATE:
08/12/2025
UNANNOUNCEDTIME BEGAN:
04:25 PM
MET WITH:Chelsey BleekeTIME COMPLETED:
04:55 PM
ALLEGATION(S):
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Staff spoke to day care children in an inappropriate manner.
INVESTIGATION FINDINGS:
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On 8/12/25 at 4:26pm, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with facility representative Chelsey Bleeke. It was alleged that staff spoke to day care children in an inappropriate manner. Specifically that a teacher (S2) told a child, “boys are not allowed to cry because they need to be tough.”

The Director was interviewed on 6/9/25 at 1:34pm and shared that she had never heard S2 speak to a child in an inappropriate manner. The director stated that there may be a language barrier with S2 and sometimes their communication can be misunderstood. The director stated she has coached her staff to be aware of their surroundings and to think before they speak. The director stated it was possible this statement could have been shared by S2 in the classroom.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20250609092845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CASTLES PRESCHOOL
FACILITY NUMBER: 045405610
VISIT DATE: 08/12/2025
NARRATIVE
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Five staff members were interviewed on 6/9/25. One staff members, S2 stated they have told children not to cry because they are big kids, and big kids are not supposed to cry. S5 stated they have heard S2 tell a child not to cry because they need to be tough.Three staff members stated they had not witnessed S2 speaking to a daycare child in an inappropriate manner.

Six parents were interviewed on 8/1/25 and 8/4/25. None of the parents interviewed had ever witnessed staff speaking to a daycare child in an inappropriate manner. One parent (P1) stated they may have overheard a comment like this but could not remember with certainty. One parent(P6) stated their beliefs align with this statement and they did not think it was inappropriate to speak to a child in this way.

During today’s inspection, the facility was and 36 children were present with five staff members. LPA did not observe any Title 22 violations.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility representative Chelsey Bleeke. Appeal rights were provided.



A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20250609092845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL
FACILITY NUMBER: 045405610
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/12/2025
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to:
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Director agrees to have a meeting with S2 to discuss the citation and submit a statement to community care licensing that they will no longer speak to children inappropriately moving forward. Director agrees to submit statement by 8/22/25.
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 interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. Based on interviews the licensee did not comply with the section cited above in C1 was spoken to inappropriately which poses an immediate/potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3