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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045405611
Report Date: 08/28/2026
Date Signed: 08/28/2026 03:48:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2026 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20260826083518
FACILITY NAME:CASTLES PRESCHOOL (INFANT)FACILITY NUMBER:
045405611
ADMINISTRATOR:CHELSEY BLEEKEFACILITY TYPE:
830
ADDRESS:55 JAN CT.TELEPHONE:
(530) 892-2273
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:14CENSUS: 7DATE:
08/28/2026
UNANNOUNCEDTIME BEGAN:
02:53 PM
MET WITH:Chelsey BleekeTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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On 8/28/26 @ 2:53pm Licensing Program Analyst (LPA) Tammy Dutra conducted an unnannounced complaint inspection and met with Director Chelsey Bleeke. It was alleged that staff is operating out of ratio.

LPA interviewed the director who admitted there were two days, 8/25/26 and 8/26/26 where they operated in the infant room out of ratio due to staffing issues. Director stated there was a miscommunication between two newly enrolled families and herself regarding the children's schedules which placed the facility out of ratio on the 25th. Director adjusted the schedule on the following day and was out of ratio again due to a staff member calling out sick.

LPA reviewed and obtained copies of check in and out for the children on those two dates which confirmed there were 5 children present with one staff (S1) on 8/25/26 and 6 children present with one staff (S1) on 8/26/26. LPA obtained clock in for both days on the infant license which confirmed there was one staff member (S1) with 5 children on 8/25/26 and one staff (S1) with 6 children on 8/26/26.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20260826083518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CASTLES PRESCHOOL (INFANT)
FACILITY NUMBER: 045405611
VISIT DATE: 08/28/2026
NARRATIVE
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Based on interview and document review it was determined the facility operated out of ratio. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), CCR 101416.5(b) and is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility representative Chelsey Bleeke. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100

SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 13-CC-20260826083518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL (INFANT)
FACILITY NUMBER: 045405611
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2026
Section Cited
CCR
101416.5(b)
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(b) There shall be a ratio of one teacher for every four infants in attendance.
This requirement was not met as evidenced by:
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Director has adjusted the schedule to meet the needs of the infants in care. Director agrees to speak to all staff regarding ratio and is committed to ensuring the facility operates within licensing capacity and ratio requirements. Director will have each staff sign commitment and return to LPA by 9/8/26.
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Director admitted that the facility operated out of ratio for approximately 20 minutes on with 5 infants to one staff on 8/25/26 & 6 infants to one staff on 8/26/26. This poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3