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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045405611
Report Date: 03/10/2025
Date Signed: 03/10/2025 04:09:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2024 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20241210081724
FACILITY NAME:CASTLES PRESCHOOL (INFANT)FACILITY NUMBER:
045405611
ADMINISTRATOR:LOVE, KATIEFACILITY TYPE:
830
ADDRESS:55 JAN CT.TELEPHONE:
(530) 892-2273
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:14CENSUS: DATE:
03/10/2025
UNANNOUNCEDTIME BEGAN:
03:51 PM
MET WITH:TIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Staff is commingling infants with preschool age children
INVESTIGATION FINDINGS:
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On 3/10/25 at 3:51pm, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection, and met with facility representative, Chelsey Bleeke. It was alleged that staff is commingling infants with preschool children.

The Director was interviewed on 12/12/24 at 2:13pm and denied that staff is commingling infants and stated that she was not aware of staff commingling infants with preschool children. On 12/16/24 the Director called LPA and shared after further investigation with the staff she discovered the practice of commingling infants with the preschool classes had been a system that had been practiced by staff prior to her promotion. After communicating with her team, she corroborated that the staff was commingling children approximately one month prior to their second birthday to transition them into the preschool license.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20241210081724
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CASTLES PRESCHOOL (INFANT)
FACILITY NUMBER: 045405611
VISIT DATE: 03/10/2025
NARRATIVE
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On 1/6/25 three staff members were interviewed, and all said that they were aware of the transitioning of infants to the preschool rooms, and they do commingle infants approximately 6 weeks prior to their 2nd birthday. Four parents were interviewed on 11/26/24 and three (P1, P2, P4) indicated they were aware that infants were transitioned into preschool classrooms. Two parents stated they were given updates on the Brightwheel app that indicated their children were on the “other side”. P2 provided screenshots of the updates that were sent to them regarding activities that took place in the other classroom.

During today’s inspection, the facility was toured and 2 staff and 6 children were present. LPA did not observe any Title 22 violations.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), CCR 101161(a) and is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility representative. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20241210081724
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL (INFANT)
FACILITY NUMBER: 045405611
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/10/2025
Section Cited
CCR
101161(a)
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(a) Limitations on Capacity 101161(a)
A licensee shall not operate a childcare center beyond the conditions and limitations specified on the license, including the capacity limitation. This requirement was not met as evidenced by:
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The Facility has stopped the policy of transitioning children from the infant license to the preschool license. The Director will develop a written plan of operation that includes not commingling ages beyond the capacity of their license and to include the process for requesting age exceptions if warranted.
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Based on interviews the facility representative admitted children have been taken from the infant license to the preschool license. This poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3