045405611-3-25-2024-13-CC-MAVS-D3TVRZ-20240329164042

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045405611
Report Date: 03/14/2024
Date Signed: 03/25/2024 09:44:49 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2024 and conducted by Evaluator Sydney Sims

COMPLAINT CONTROL NUMBER: 13-CC-20240116125807

FACILITY NAME:	CASTLES PRESCHOOL (INFANT)		FACILITY NUMBER:	045405611
ADMINISTRATOR:	LOVE, KATIE		FACILITY TYPE:	830
ADDRESS:	55 JAN CT.		TELEPHONE:	(530) 892-2273
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	14	CENSUS:	DATE:	03/14/2024
		UNANNOUNCED	TIME BEGAN:	02:27 PM
MET WITH:	Katie Love - Director		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Staff did not adequately supervise children in care

Staff did not keep the facility clean and sanitary

INVESTIGATION FINDINGS:

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On March 14, 2024 at 2:27pm , Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with Director Katie Love It was alleged that Staff did not adequately supervise children in care and Staff did not keep the facility clean and sanitary. Specifically that staff turn their backs to infants while they eat and that the facility is not being cleaned.

The Director was interviewed on 01/24/24 at 9:09am and denied the allegations stating that the staff keep constant supervision while infants are eating and that staff do not turn their backs to infants. The Director also stated that staff clean the facility everyday and have an after hours cleaning service that cleans the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney Sims	TELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 13-CC-20240116125807

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL (INFANT)	FACILITY NUMBER: 045405611
	VISIT DATE: 03/14/2024

NARRATIVE

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Four staff were interviewed on 1/24/24 and S1 - S4 denied the allegations stating that staff clean the facility throughout the day, and that there is a cleaning service that come after hours to clean the facility. S1 - S4 also stated that staff do not turn their backs to infants while they are eating.

Five Parents were interviewed on 2/22/24, 2/26/24 and 2/27/24 and P1 - P5 and denied the allegations stating that the facility is clean and sanitary, P1 and P3 -P5 stated that they have witnessed staff either picking up or cleaning the facility while P1 and P3 - P5 were present at the facility. P1 - P5 stated that they have had no issues with the staffs supervision.

During today’s visit facility was toured and there was 10 infants in care. LPA Sims received a copy of the after hours cleaning service invoice and observed that the facility was clean and sanitary.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the Director Katie Love.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney Sims	TELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2024 and conducted by Evaluator Sydney Sims

COMPLAINT CONTROL NUMBER: 13-CC-20240116125807

FACILITY NAME:	CASTLES PRESCHOOL (INFANT)		FACILITY NUMBER:	045405611
ADMINISTRATOR:	LOVE, KATIE		FACILITY TYPE:	830
ADDRESS:	55 JAN CT.		TELEPHONE:	(530) 892-2273
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	14	CENSUS:	DATE:	03/14/2024
		UNANNOUNCED	TIME BEGAN:	02:27 PM
MET WITH:	Katie Love - Director		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Staff did not use equipment according to manufacturer guidelines

INVESTIGATION FINDINGS:

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On March 14, 2024 at 2:27pm, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with Director Katie Love. It was alleged that staff did not use equipment according to manufacturer guidelines, specifically that the table chairs for infant feeding do not have straps.

The Director was interviewed on 01/24/24 at 9:09am and confirmed the allegation stating that the table chairs where infants are being fed are missing the straps. The Director stated that the table chair's missing straps have been brought to the owners attention and will be ordered.

Four staff were interviewed on 1/24/24 and S1 - S3 confirmed the allegation stating that the table chairs where the infants are fed are missing the straps. S4 denied the allegation stating that S4 had never seen infants not be strapped in.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney Sims	TELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 13-CC-20240116125807

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL (INFANT)	FACILITY NUMBER: 045405611
	VISIT DATE: 03/14/2024

NARRATIVE

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Five parents were interviewed on 2/22/24, 2/26/24 and 2/27/24, P1 and P4 confirmed the allegation stating that P1 and P4 had witnessed infants in the table chairs without straps. P2, P3 and P5 stated P2, P3 and P5 were unsure about the use of straps in the table chairs and could not confirm or deny the allegation.

On 1/24/24 at 10:10am LPA Sydney Sims observed infants in the table chairs with out straps.

During today’s visit facility was toured and there was 10 infants in care. LPA Sydney Sims observed that the table chairs all had straps.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D

Exit interview conducted and report was reviewed with the Director Katie Love .

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney Sims	TELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 13-CC-20240116125807

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL (INFANT)	FACILITY NUMBER: 045405611
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/14/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 03/21/2024 Section Cited CCR 101439(d)	1 2 3 4 5 6 7	Swings, playpens and all such equipment and furniture shall be assembled or installed according to the manufacturer's instructions, and shall be maintained in good repair and safe condition.	1 2 3 4 5 6 7	Facility has repaired the missing straps and will write statement agreeing to use the table chair straps while infants are in care.
	8 9 10 11 12 13 14	This regulation was not met as evidence by: It was determined that the facility's infant table chairs were missing straps and that the infants were not being strapped in when placed in the table chairs.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney Sims	TELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

LIC9099 (FAS) - (06/04)

Page: 5 of 5