<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045406198
Report Date: 08/07/2025
Date Signed: 08/07/2025 11:02:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2025 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20250529102752
FACILITY NAME:KIDSPARKFACILITY NUMBER:
045406198
ADMINISTRATOR:LEFKOWITZ, DIONNAFACILITY TYPE:
840
ADDRESS:2477 FOREST AVE., STE. 190TELEPHONE:
(530) 895-6800
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:20CENSUS: 8DATE:
08/07/2025
UNANNOUNCEDTIME BEGAN:
10:16 AM
MET WITH:Dionna LefkowitzTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Lack of supervision resulting in a child being injured
Staff did not report a child's injury to the parents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/7/25 at 10:16am, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with Licensee/Director Dionna Lefkowitz. It was alleged that a lack of supervision resulted in a child being injured and staff did not report a child’s injury to the parents. It was reported specifically that a child was hurt in care due to a lack of supervision and the staff did not immediately report the injury to the child’s parent.

The licensee was interviewed on 6/3/25 at 12:12pm and denied the allegations. Licensee stated that a child (C1) was hurt while playing in the indoor play structure. Licensee stated that C1 was running and hit a child gate that encloses the play area. Licensee stated that C1 was offered ice, which was accepted and after a brief rest, C1 resumed play discarding the first aid. Licensee stated that the staff documented the injury on an incident report and the report was provided to the parent at pick up.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20250529102752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KIDSPARK
FACILITY NUMBER: 045406198
VISIT DATE: 08/07/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Licensee shared the facility was operating within ratio requirements and provided the child/teacher hourly ratio report to LPA. Licensee stated the facility does not have cameras so there was no way to review video footage of the incident.

Three staff members were interviewed on 6/3/25 and shared that C1 had scraped their chin on the gate outside of the indoor play area (also known as the Mountain). Staff stated that C1 had a red mark and a scratch under their chin. All staff present stated they provided C1 ice. After C1 iced the chin and took a break, C1 resumed activities with no further issues. One staff member (S4) stated an incident report had been entered into the system. Another staff member, S2 shared the incident with C1’s parent at pick up. Staff stated there were no video cameras at the facility and there was no way to watch footage of the incident.

Ten parents were interviewed on 7/30/25 and 8/1/25. Five parents shared they had concerns regarding a lack of supervision resulting in a child’s injury. Five parents stated their child had come home after being at the facility with an unreported injury. Five parents stated that their child had informed them of the injury at pickup, but these injuries were not disclosed by the staff to the child’s responsible party. Four of the parents believed there was a lack of supervision due to their child being bullied or harassed by other children in care without staff taking action.

Five parents stated the facility had reported injuries consistently both with verbal and written incident reports. Three parents stated they had never received any incident reports regarding their child following an injury. Seven parents stated their child was offered first aid when an injury took place. Three parents stated their children never had an injury in care.

LPA received a copy of the C1’s incident report dated 5/21/25. LPA reviewed timesheets and enrollment counts for 5/21/25 that reflected the facility was operating in ratio per Title 22 regulations. LPA confirmed no video camera’s were available to review footage of the incident.

During today’s inspection, the facility was toured and 8 children were present with two staff. LPA did not observe any Title 22 violations during today's visit.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 13-CC-20250529102752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KIDSPARK
FACILITY NUMBER: 045406198
VISIT DATE: 08/07/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Dionna Lefkowitz.. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3