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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045406777
Report Date: 06/02/2026
Date Signed: 06/02/2026 10:49:03 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260210160923
FACILITY NAME:IVES, HEATHER FAMILY CHILD CARE HOMEFACILITY NUMBER:
045406777
ADMINISTRATOR:IVES, HEATHERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 354-1167
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:14CENSUS: 5DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
08:19 AM
MET WITH:Heather Ives, LicenseeTIME COMPLETED:
09:06 AM
ALLEGATION(S):
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Day care staff pinched child in care
INVESTIGATION FINDINGS:
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On 6/2/26 @ 8:19am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee, Heather Ives. It was alleged that daycare staff pinched a child while in care.

All allegations were investigated by Special Investigator, Meagan Hammond, for the Department of Social Services Bureau of Investigations (IB).

On 2/19/26, 3/11/26, 3/18/26, 3/20/26, 4/20/26, 4/24/26, and 4/27/26 Special Investigator Meagan Hammond conducted interviews with 11 witnesses (W1-W11). Of those interviewed, two witnesses stated they had observed daycare staff pinch children in care. Four witnesses stated they had observed staff to be physically aggressive towards daycare children.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20260210160923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: IVES, HEATHER FAMILY CHILD CARE HOME
FACILITY NUMBER: 045406777
VISIT DATE: 06/02/2026
NARRATIVE
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Based on interviews conducted as part of the IB investigation, LPA Laird has determined there is sufficient evidence to suggest the allegation is valid.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.


LPA Erica Laird informed licensee, Heather Ives that this report dated 6/2/26 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.


Also, LPA Erica Laird informed the licensee, Heather Ives, to provide a copy of this licensing report dated 6/2/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee, Heather Ives. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20260210160923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: IVES, HEATHER FAMILY CHILD CARE HOME
FACILITY NUMBER: 045406777
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/03/2026
Section Cited
CCR
102423(4)
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Personal Rights
(4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature…
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Licensee and all staff to read regulations pertaining to personal rights and submit detailed statement of understanding to CCL by 6/3/26.

erica.laird@dss.ca.gov
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Based on interviews, the licensee did not comply with the section cited above which poses an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260210160923

FACILITY NAME:IVES, HEATHER FAMILY CHILD CARE HOMEFACILITY NUMBER:
045406777
ADMINISTRATOR:IVES, HEATHERFACILITY TYPE:
810
ADDRESS:1267 DALE WAYTELEPHONE:
(530) 354-1167
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:14CENSUS: 5DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
08:19 AM
MET WITH:Heather Ives, LicenseeTIME COMPLETED:
09:06 AM
ALLEGATION(S):
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Day care staff worked while under the influence of cocaine, impairing their ability to provide adequate care and supervision, which presents a risk to children in care

Licensee worked while under the influence of alcohol, impairing their ability to provide adequate care and supervision, which presents a risk to children in care
INVESTIGATION FINDINGS:
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On 6/2/26 @ 8:19am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee, Heather Ives. It was alleged that day care staff worked while under the influence of cocaine, impairing their ability to provide adequate care and supervision and Licensee worked while under the influence of alcohol, impairing their ability to provide adequate care and supervision.
All allegations were investigated by Special Investigator, Meagan Hammond, for the Department of Social Services Bureau of Investigations (IB).

On 2/19/26, 3/11/263/18/26, 3/20/26, 4/20/26, 4/24/26, and 4/27/26 Special Investigator Meagan Hammond conducted interviews with 11 witnesses (W1-W11). Of those interviewed, two witnesses stated they had concerns regarding staff possibly using drugs while providing care to daycare children; however, they had not observed staff using drugs firsthand. One witness stated they had observed Heather drinking at the end of the day while technically still operating, though the only child in care at the time was a family member. One witness stated they suspected Heather of drinking alcohol during daycare hours, but they had not witnessed it firsthand.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20260210160923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: IVES, HEATHER FAMILY CHILD CARE HOME
FACILITY NUMBER: 045406777
VISIT DATE: 06/02/2026
NARRATIVE
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The IB investigation determined the allegation regarding staff working while under the influence of cocaine was unsubstantiated. LPA Laird reviewed the interviews and evidence obtained as part of the IB investigation and determined there is insufficient evidence at this time to support the allegation that staff are under the influence of alcohol while providing care and supervision to daycare children, therefore the allegation is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.



Exit interview conducted and report was reviewed with the licensee, Heather Ives. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5