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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045406777
Report Date: 06/02/2026
Date Signed: 06/02/2026 11:33:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260416133651
FACILITY NAME:IVES, HEATHER FAMILY CHILD CARE HOMEFACILITY NUMBER:
045406777
ADMINISTRATOR:IVES, HEATHERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 354-1167
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:14CENSUS: 5DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
09:06 AM
MET WITH:Heather Ives, LicenseeTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Licensee restrains day care children in highchairs
INVESTIGATION FINDINGS:
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On 6/2/26 @ 9:06am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee, Heather Ives. It was alleged that the licensee restrains children in highchairs, specifically that the licensee and staff restrain children in highchairs as a means of punishment.

On 4/21/26 and 4/23/26 interviews were conducted with licensee Heather Ives. Heather denied the allegations stating there is one child (C1) who was placed in a highchair for safety when they were having big behaviors, but it was not to be mean or as punishment. Heather stated she was given permission to do that by C1’s guardian.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 13-CC-20260416133651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: IVES, HEATHER FAMILY CHILD CARE HOME
FACILITY NUMBER: 045406777
VISIT DATE: 06/02/2026
NARRATIVE
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On 3/18/26 and 5/6/26 interviews were conducted with 3 staff (S2-S4). Of those interviewed, they all stated they have observed children being placed in highchairs for reasons other than eating. All staff interviewed stated they have observed children restrained in highchairs when they are having big behaviors and are made to stay in the highchair until they calm down.

On 4/23/26, 5/6/26 and 5/12/26 LPA Laird conducted interviews with 8 witnesses (W1-W8). Of those interviewed, five witnesses stated they had observed or were aware of children being placed in highchairs for reasons other than to eat. Three witnesses stated they had knowledge of staff placing children in highchairs as a means of restraining them due to their behaviors.

On 3/18/26, 5/26/26, 6/1/126, and 6/2/26 interviews were conducted with 6 parents (P1-P6). Of those interviewed, four parents stated they had observed or had knowledge of daycare staff placing children in highchairs for reasons other than to eat. One parent interviewed stated they witnessed a child restrained in a highchair visibly upset while staff were outside.

Based on interviews, LPA Laird determined there is sufficient evidence to suggest the allegations are valid.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 13-CC-20260416133651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: IVES, HEATHER FAMILY CHILD CARE HOME
FACILITY NUMBER: 045406777
VISIT DATE: 06/02/2026
NARRATIVE
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LPA Erica Laird informed licensee, Heather Ives that this report dated 6/2/26 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Erica Laird informed the licensee, Heather Ives, to provide a copy of this licensing report dated 6/2/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee, Heather Ives. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 13-CC-20260416133651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: IVES, HEATHER FAMILY CHILD CARE HOME
FACILITY NUMBER: 045406777
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/03/2026
Section Cited
CCR
102423(4)
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Personal Rights
(4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature…


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Licensee and all staff to read regulations pertaining to personal rights and submit a detailed statement of understanding to CCL. Signed LIC9224's shall be sent to CCL by 6/3/26.
erica.laird@dss.ca.gov
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Based on interviews, the licensee did not comply with the section cited above which poses an immediate health, safety, or personal rights risk to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260416133651

FACILITY NAME:IVES, HEATHER FAMILY CHILD CARE HOMEFACILITY NUMBER:
045406777
ADMINISTRATOR:IVES, HEATHERFACILITY TYPE:
810
ADDRESS:1267 DALE WAYTELEPHONE:
(530) 354-1167
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:14CENSUS: 5DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
09:06 AM
MET WITH:Heather Ives, LicenseeTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Licensee does not provide adequate supervision to daycare children, resulting in multiple inappropriate interactions between day care children
INVESTIGATION FINDINGS:
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On 6/2/26 @ 9:06am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee, Heather Ives. It was alleged that the licensee does not provide adequate supervision resulting in inappropriate interactions between children.

On 4/23/26 LPA Laird conducted an interview with licensee Heather Ives. Heather denied the allegations stating she is always here at the facility. Heather stated she does have her assistants watch the children, but she is onsite if they need her or have questions.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 13-CC-20260416133651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: IVES, HEATHER FAMILY CHILD CARE HOME
FACILITY NUMBER: 045406777
VISIT DATE: 06/02/2026
NARRATIVE
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On 5/6/26 and 5/12/26 LPA Laird conducted interviews with 7 witnesses (W1-W7). Of those interviewed, four witnesses stated they had observed children left unattended by daycare staff. Of those who had observed children unattended, none observed hazards present while children were unsupervised by daycare staff. All those interviewed stated licensee is in the home during daycare hours as well as at least one assistant.

On 3/18/26, 5/26/26, 6/1/126, and 6/2/26 interviews were conducted with 6 parents (P1-P6). Of those interviewed, two parents stated they have observed children unattended by daycare staff. Four parents interviewed stated staff are always present in the home with the children. Of those who observed children unattended, no one observed hazards present while children were left unsupervised.

On 3/18/26 and 5/6/26 interviews were conducted with 3 staff (S2-S4). Of those interviewed, all staff stated children are left unattended by daycare staff sometimes. All staff confirmed licensee is present in the home during daycare hours and there are always assistants present in the home.

Based on interviews LPA Laird determined there is not sufficient evidence at this time to determine if lack of supervision has resulted in inappropriate interactions between children in care. Although children are left unattended at times, LPA Laird did not find that the licensee or staff violated Title 22 regulations pertaining to supervision for Family Child Care Homes.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.



Exit interview conducted and report was reviewed with the licensee, Heather Ives. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 8