<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407248
Report Date: 08/15/2023
Date Signed: 08/15/2023 12:38:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2023 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20230809145445
FACILITY NAME:ENCHANTED PLAY INFANT & PRESCHOOL CENTERFACILITY NUMBER:
045407248
ADMINISTRATOR:ALIOTO, DENISEFACILITY TYPE:
830
ADDRESS:3312 ESPLANADETELEPHONE:
(530) 715-0436
CITY:CHICOSTATE: CAZIP CODE:
95973
CAPACITY:27CENSUS: 13DATE:
08/15/2023
UNANNOUNCEDTIME BEGAN:
08:02 AM
MET WITH:Denise AliotoTIME COMPLETED:
12:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide adequate supervision to day care child
Facility staff failed to report incident as required.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/15/23 at 8:02am, Licensing Program Analyst (LPA) Mendez and LPA Sims conducted an unannounced complaint inspection and met with licensee/director Denise Alioto. It was alleged that Staff did not provide adequate supervision to day care child and Facility staff failed to report incident as required.
LPA interviewed parent (P1) on 8/10/23 and P1 stated that they received a phone call from the director 8/9/23 and was informed that child (C1) had escaped and out the day before, C1 escaped on 8/8/23 was found in the infant play yard. LPA asked P1 if they had received an incident report in which P1 stated no they did not receive a report regarding the incident.

Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca MendezTELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20230809145445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: ENCHANTED PLAY INFANT & PRESCHOOL CENTER
FACILITY NUMBER: 045407248
VISIT DATE: 08/15/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The licensee/director was interviewed on 8/15/23 at 8:41am and stated that staff are providing supervision to children. Licensee/ Director stated and admitted that it did not occur to inform licensing over the incident of child (C1) who had left from one play yard to another without supervision. She stated the incident occurred on 8/8/23. Licensee /director stated that they had notified C1's parent (P1) over the incident with a telephone call. LPA asked how long the child was left alone in the other play yard, licensee/director stated that the child was there between 1 or 2 minutes in a separate barricaded play yard, but staff were aware C1 was in another play yard and were able to retrieve C1.


LPAs interviewed staff (S1-S3) on 8/15/23. LPA addressed the allegations with staff not providing adequate supervision and facility failed to report incident as required. S1 stated that they have C1 who tends to run off but staff will keep C1 within eye sight. S1 stated they were not present for the incident but was aware of the incident and informed licensee/director. S2 stated that no children have been left alone on the playground. S3 stated that no children are left unsupervised and their is staff always with the children.


LPA asked staff what they are doing to prevent children from taking off in which 2 of 3 staff stated that they keep a close eye on children and redirect them.
LPA asked staff who completes incident reports in which 3 of 3 staff stated that the teacher completes incident reports.

During today’s visit facility was toured and roster was requested. LPA observed 4 staff and 13 children in the facility.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca MendezTELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20230809145445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: ENCHANTED PLAY INFANT & PRESCHOOL CENTER
FACILITY NUMBER: 045407248
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/15/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/15/2023
Section Cited
HSC
101229(a)(1)
1
2
3
4
5
6
7
101229(a)(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
1
2
3
4
5
6
7
Director stated that they will be revising their procedures and be changing the gate at the play yard so that staff are able to access through if a child runs off.
8
9
10
11
12
13
14
Based on observation and interviews, the licensee did not comply with the section cited above for child C1, which poses an immediate health, safety, or personal rights risk to children in care.
8
9
10
11
12
13
14
This was requirement was not met as evidence by: Based on file review, the facility did not notify the department which poses a potential health and safety risk to children in care.

Type B
08/15/2023
Section Cited
CCR
101212(d)(1)(c)
1
2
3
4
5
6
7
101212(d)(1)(C) upon the occurrence, during the operation of the childcare center of any of the events specified in (d)(1) below, a report shall be made to the Department....In addition, a written report containing the information...shall be submitted to the Department within seven days following the occurrence of such event. (1)Events reported shall include the following: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.

1
2
3
4
5
6
7
Facility director to hold an all-staff meeting to go over regulations, processes, and video on reporting requirements. An agenda with signatures acknowledging trainings will be provided to CCL by
8
9
10
11
12
13
14
8
9
10
11
12
13
14
Recommended resource for Reporting Requirements training:
https://ccld.childcarevideos.org/child-care-center-operators/child-care-reporting-requirements/


Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca MendezTELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2023 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20230809145445

FACILITY NAME:ENCHANTED PLAY INFANT & PRESCHOOL CENTERFACILITY NUMBER:
045407248
ADMINISTRATOR:ALIOTO, DENISEFACILITY TYPE:
830
ADDRESS:3312 ESPLANADETELEPHONE:
(530) 715-0436
CITY:CHICOSTATE: CAZIP CODE:
95973
CAPACITY:27CENSUS: DATE:
08/15/2023
UNANNOUNCEDTIME BEGAN:
08:02 AM
MET WITH:Denise AliotoTIME COMPLETED:
12:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Day care child was left outside unattended.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/15/23 at 8:02am, Licensing Program Analyst (LPA) Mendez and LPA Sims conducted an unannounced complaint inspection and met with licensee/director Denise Alioto. It was alleged that day care child was left outside unattended.

LPA interviewed parent (P1) on 8/10/23 and stated that their child (C1) had escaped from staff and was left alone in the infant play yard and was informed that staff did not how C1 got there. P1 stated they did not know how long C1 was outside in the infant play yard. LPA asked P1 if the infant play yard is fenced and P1 stated yes, it is a fenced play yard.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca MendezTELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20230809145445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: ENCHANTED PLAY INFANT & PRESCHOOL CENTER
FACILITY NUMBER: 045407248
VISIT DATE: 08/15/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA interviewed licensee/director Denise Alioto on 8/15/23 and stated that child C1 had taken off under a barricaded ramp into the other side of the play yard. She stated the child was outside in the play yard for a minute or two and staff were aware that C1 had ran off. Licensee/director stated that staff (S3) immediately went after C1 through the classroom to the kitchen and into the play yard. Staff were not able to visually see the child but were aware that C1 made it to the other side of the fenced in play yard. Licensee/director stated they terminated care for C1 due to safety concerns and did not feel they were reasonably able to provide care for C1

LPAs interviewed staff (S1-S3) on 8/15/23. LPA addressed the allegation that day care child was left outside unattended. 2 of 3 staff children are supervised when they are outside. S3 stated that C1 would take off between the classrooms but staff were constantly supervising C1.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca MendezTELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5