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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407355
Report Date: 03/05/2025
Date Signed: 03/05/2025 02:24:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2025 and conducted by Evaluator Elizabeth Friese
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250130102426
FACILITY NAME:NOAH'S ARK AT CALVARY CHAPEL CHICO - PRESCHOOLFACILITY NUMBER:
045407355
ADMINISTRATOR:JACKSON, LISAFACILITY TYPE:
850
ADDRESS:1888 SPRINGFIELD DRIVETELEPHONE:
(530) 487-0776
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:45CENSUS: 22DATE:
03/05/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Lisa JacksonTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Parent not notified of injuries occuring at the facility
INVESTIGATION FINDINGS:
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On 3/5/2025 @ 2:00pm Licensing Program Analyst (LPA) Elizabeth Friese conducted an unannounced complaint inspection and met with Director Lisa Jackson. It was alleged that a parent was not notified of injuries occurring at the facility, specifically that they had not been notified of bruises or Band-Aids found on their child while bathing them.

The director was interviewed on 2/5/25 @ 12:52pm and denied the allegation, stating that her afternoon (closing) teachers are very good about relaying injuries to parents on pickup, and that communication between the AM staff and closers/PM staff was great as well. She has not had any parents complain that they have not been notified of injuries. She stated that it is possible that they are unaware of bruises that may occur throughout the day, and that they give children Band-Aids on occasion as comfort items when requested. There has been some confusion between the ProCare app and verbal notifications and not wanting to duplicate, but the parents are notified one way or the other. LPA reviewed the admissions agreement which references phone calls and email as notification methods and Director Jackson explained that it was created prior to adopting ProCare. She is in the process of updating the document to reflect current procedure which is more modern and efficient.

Unsubstantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250130102426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: NOAH'S ARK AT CALVARY CHAPEL CHICO - PRESCHOOL
FACILITY NUMBER: 045407355
VISIT DATE: 03/05/2025
NARRATIVE
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3 staff (S1-S3) were interviewed between 2/5/25-2/6/25 and none had any concerns themselves or had heard that parents did. They reported that all staff communicated well with each other both personally and professionally and did not know of any instances when a parent hadn't been notified of their child's injury.
5 parents of 7 children that attend or attended were interviewed on 2/21/25. All parents were satisfied with reporting of injuries, with all indicating that they were notified by the ProCare app or at pickup.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the findings are unsubstantiated.

Exit interview conducted, report reviewed and appeal rights provided to Director Lisa Jackson.

Notice of site visit must be posted for 30 days.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2