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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407504
Report Date: 05/23/2024
Date Signed: 05/23/2024 03:07:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2024 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240304121045
FACILITY NAME:CHICO CHILD DEVELOPMENT CENTER - PRESCHOOLFACILITY NUMBER:
045407504
ADMINISTRATOR:MORALES, VALERIA DOMINGUEZFACILITY TYPE:
850
ADDRESS:850 PALMETTO AVENUETELEPHONE:
(530) 894-1778
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:35CENSUS: 21DATE:
05/23/2024
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Christina Wieck, AdministratorTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Staff yell at a daycare child
INVESTIGATION FINDINGS:
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On 5/23/24 @ 1:25pm, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with facility administrator Christina Wieck. It was alleged that staff yell at daycare children.

On 3/7/24 @ 2:02pm LPA Laird conducted an interview at the facility with owner Shelly Caparello. Shelly stated she was unaware of any incident involving staff yelling at children. Shelly stated staff do not yell at children. Shelly stated staff will get stern if children are not listening or in danger, but they do not yell at children.

On 3/7/24 and 5/14/24 LPA Laird conducted interviews with four staff (S1, S2, S3, S4). S2 and S4 stated they have heard staff yell at children in care. S2 and S4 stated they have observed staff speak to children in an intimidating manner.

report continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 13-CC-20240304121045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CHICO CHILD DEVELOPMENT CENTER - PRESCHOOL
FACILITY NUMBER: 045407504
VISIT DATE: 05/23/2024
NARRATIVE
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On 5/16/24 LPA Laird conducted four children interviews (C1, C2, C3, C4). C1, C2, and C3 stated there is a staff who talks to them sternly. C2 stated a staff yells "no" at the children. C3 stated a staff talks to them "not in a nice way".

On 5/16/24 LPA Laird obtained an email from a witness (W1). The email from W1 stated they had heard staff talking to children with "loud and discouraging voices" and could hear the children "distraught and crying".

Based on documentation obtained and interviews conducted, LPA Laird has determined there is sufficient evidence to substantiate the allegation that staff yell at children in care.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22) 101223(a)(3) Personal Rights, is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility administrator, Christina Wieck.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 13-CC-20240304121045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CHICO CHILD DEVELOPMENT CENTER - PRESCHOOL
FACILITY NUMBER: 045407504
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/23/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/23/2024
Section Cited
CCR
101223(a)(3)
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101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from... humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
This regulation was not met as evidence by:
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The staff responsible for these violations has been terminated and no longer works at the facility. Licensee to conduct an all-staff meeting to review and discuss personal rights regulations and ways to communicate with children in a positive way.
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Based on interviews and documents obtained, the facility did not comply with the section cited above which poses and immediate health, safety, or personal rights risk to children in care.
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 Agenda with attending staff signatures to be sent to CCL by 6/17/24.

erica.laird@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2024
LIC9099 (FAS) - (06/04)
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