045407516-9-19-2024-13-CC-MAVS-D9GSQ4-20240926140407

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045407516
Report Date: 09/19/2024
Date Signed: 09/19/2024 01:55:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2024 and conducted by Evaluator Erica Laird

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20240730181236

FACILITY NAME:	INNOVATIVE PRESCHOOL		FACILITY NUMBER:	045407516
ADMINISTRATOR:	GLENN, AMANDA		FACILITY TYPE:	850
ADDRESS:	1560 MANZANITA AVENUE		TELEPHONE:	(530) 680-4806
CITY:	CHICO	STATE: CA	ZIP CODE:	95926
CAPACITY:	60	CENSUS: 12	DATE:	09/19/2024
		UNANNOUNCED	TIME BEGAN:	12:57 PM
MET WITH:	Amanda Glenn, Director		TIME COMPLETED:	01:58 PM

ALLEGATION(S):

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Staff did not provide adequate supervision of children in care

INVESTIGATION FINDINGS:

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On 9/19/24 @ 12:57pm, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with facility director, Amanda Glenn. It is alleged staff did do provide adequate supervision of children; specifically, staff are using personal phones while watching children.

Director Amanda Glenn was interviewed on 8/28/24 @ 11:45am and denied the allegation, stating staff utilize their personal phones for the Child Pilot app. which logs movement, naps, and communicates with parents. Amanda stated someone from the "outside" who isn't aware of their phone policies could assume staff are utilizing their phones for personal use, but they are utilizing them within guidelines of our phone policies.

report continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20240730181236

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: INNOVATIVE PRESCHOOL	FACILITY NUMBER: 045407516
	VISIT DATE: 09/19/2024

NARRATIVE

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On 8/7/24 LPA Laird conducted an interview with three staff (S1-S3). All staff interviewed stated they use their phones to log information into the Child Pilot app. Staff stated the app is used to track movement, bathroom use, and to communicate with staff and parents. All staff denied using their phones for personal use while watching children. Staff stated that during a recent wild fire, staff were monitoring their phones for air quality and evacuation orders. Staff denied their phone use impacted their supervision of children in care.

On 9/18/24 LPA Laird conducted interviews with two parents (P1, P2). Both parents interviewed stated they had seen staff using their phones to log children in. Both parents denied seeing staff use their phones in a way that seemed to hinder their supervision of children. Both parents stated during the wild fire, teachers were communicating with them more frequently due to evacuation orders. Both parents stated they had no concerns with the care and supervision being provided.

On 9/19/24 LPA Laird conducted two children interviews (C1, C2). Both children interviewed stated they liked their teachers and their school. Both children stated they felt safe at school. Both children stated they knew what a phone was. One child stated they had not seen teachers on the phone. One child stated they had seen teachers on the phone "calling somebody".

Although staff may have been on their phones during work hours, there is no evidence which suggests it interfered with their ability to supervise children, therefore, the findings are unsubstantiated.

Exit interview conducted and report was reviewed with director, Amanda Glenn. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024

LIC9099 (FAS) - (06/04)

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