<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407621
Report Date: 04/25/2025
Date Signed: 04/25/2025 09:57:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2025 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250129160620

FACILITY NAME:BOLANOS GUTIERREZ, CRISTAL FAMILY CHILD CARE HOMEFACILITY NUMBER:
045407621
ADMINISTRATOR:BOLANOS GUTIERREZ, CRISTALFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 353-1498
CITY:OROVILLESTATE: CAZIP CODE:
95966
CAPACITY:14CENSUS: 11DATE:
04/25/2025
UNANNOUNCEDTIME BEGAN:
08:36 AM
MET WITH:Cristal Bolanos Gutierrez, LicenseeTIME COMPLETED:
10:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Conduct Inimical - licensee falsifying subsidized care documents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/25/25 @ 8:35am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee Cristal Bolanos Gutierre. It was alleged that licensee is falsiying subsidized care documents, specifically that licensee is falsifying time sheets for children in care.

On 1/31/25 LPA Laird conducted an interview with licensee, Cristal Bolanos Gutierrez. Cristal stated she does not falsify time sheets. Cristal stated sometimes the parents forget to sign in/out in a timely manner, but she does not fasify documents. Cristal denied ever signing time sheets for parents or asking parents to falsify their time sheets.

report continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20250129160620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BOLANOS GUTIERREZ, CRISTAL FAMILY CHILD CARE HOME
FACILITY NUMBER: 045407621
VISIT DATE: 04/25/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 1/31/25 LPA Laird conducted an interview with one staff (S1). S1 stated they had no knowledge of the time sheets. S1 stated licensee operates at close to full capacity every day but does not go over ratio.

On 4/9/25 LPA Laird conducted interviews with three parents (P1-P3). All parents interviewed denied licensee has asked them to falsify time sheets. Two parents interviewed stated there are times they forget to fill out their time sheets and they will fill them out at the end of the month.

On 1/31/25 LPA Laird took three photos of the sign in/ sign out sheets. On 2/18/25 LPA Laird obtained monthly time sheets from the Resource and Referral (R&R) agency. LPA Laird compared the time sheets to the times reflected on the R&R time sheets. LPA Laird determined the times reflected on both times sheets were similar, however, there were days where children were reflected on the R&R time sheets but not on the facility sign in/ sign out sheet. LPA Laird could not determine if this was an oversight or falsification.

Based on evidence obtained and interviews, there is not enough evidence at this time to determine whether or not the allegation occurred.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee, Cristal Bolanos Gutierrez. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4