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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407716
Report Date: 01/18/2023
Date Signed: 01/18/2023 11:20:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2022 and conducted by Evaluator Jackie Helton
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20221024134231
FACILITY NAME:SMART START PRESCHOOL (INF)FACILITY NUMBER:
045407716
ADMINISTRATOR:THOMAS, JULIEFACILITY TYPE:
830
ADDRESS:1565 EAST AVENUETELEPHONE:
(530) 897-6278
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:16CENSUS: 9DATE:
01/18/2023
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Ann NelsonTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Lack of Supervision resulted in child sustaining unexplained injury while in care
INVESTIGATION FINDINGS:
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On November 3, 2022 at 9:36 AM, Licensing Program Analyst (LPA) J. Helton conducted an unannounced complaint inspection and met with Administrator Ann Nelson. It was alleged that lack of supervision resulted in child sustaining unexplained injury while in care.
LPA received copies of child’s file (C1), staff and child rosters, sign in/sign out sheets, and screenshots of text messages between Administrator and P1.

Investigator C. Krogstad conducted interviews of witnesses on 10/26/22, 10/27/22, 11/23/22 and 12/21/22. On 12/21/22 at 10:30 AM, Investigator conducted an unannounced visit and toured the facility. Medical records and police records regarding the incident were received and reviewed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the finds are UNSUBSTANTIATED.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 01/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20221024134231
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SMART START PRESCHOOL (INF)
FACILITY NUMBER: 045407716
VISIT DATE: 01/18/2023
NARRATIVE
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A copy of the report, appeal rights and a notice of site visit were given.
Exit interview was conducted with Administrator Ann Nelson.

Notice of site visit must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 01/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2