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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407947
Report Date: 03/18/2024
Date Signed: 03/18/2024 10:49:55 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2024 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240311093129
FACILITY NAME:BUSY BABIES DC & PS LLC INFANT CENTERFACILITY NUMBER:
045407947
ADMINISTRATOR:CARPENTER, HEATHERFACILITY TYPE:
830
ADDRESS:2111 MYERS STREETTELEPHONE:
(530) 353-3399
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:21CENSUS: 10DATE:
03/18/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Heather Carpenter, DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Due to lack of supervision, children are eating bark on the playground
INVESTIGATION FINDINGS:
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On 3/18/24 at 8:30am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with facility director Heather Carpenter. It was alleged that due to lack of supervision, children are eating bark on the playground.

At 8:51am LPA Laird conducted an interview at the facility with director Heather Carpenter. Heather stated there was a recent incident involving a child ingesting bark on the playground. Heather stated the facility was contacted by a parent who had discovered bark in their child's vomit. Heather stated staff do have their phones when they are outside so they can use the Bright Wheel app and communicate in the group chat. Heather stated staff are not supposed to use their phones for personal use while working. Heather stated there have been recent issues with staff using their phones for personal use while working and they have had staff meetings to address the issue. Heather stated the playgrounds are currently under renovation. Heather stated when they redo the infant playground, they intend to use artificial turf.

report continued on 9099-C



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20240311093129
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BUSY BABIES DC & PS LLC INFANT CENTER
FACILITY NUMBER: 045407947
VISIT DATE: 03/18/2024
NARRATIVE
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At 9:10am LPA Laird interviewed five staff (S1, S2, S3, S4, and S5). All staff stated they aware of an incident involving a child who had thrown-up bark. S2-S5 stated they had observed infants putting bark in their mouths on the infant playground. S2-S5 stated they try to keep the infants from putting the bark in their mouths, but it does happen. All staff stated they had observed staff on their phones for personal use during working hours. Staff acknowledged this has been an ongoing issue for all staff. Staff stated they recently had a meeting to address this issue and it has gotten better.

LPA Laird inspected the infant playfround and took 4 pictures. LPA observed small wood chips on the infant playground. During inspection LPA Laird observed a child place a wood chip in their mouth and a staff immediately remove it. LPA Laird did not observe staff on their phones during inspection.

LPA Laird obtained the facility roster, LIC 500, and messages off of the Bright Wheel app.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Erica Laird informed facility director, Heather Carpenter that this report dated 3/18/24 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Erica Laird informed the facility director, Heather Carpenter, to provide a copy of this licensing report dated 3/18/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with facility director Heather Carpenter and appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20240311093129
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BUSY BABIES DC & PS LLC INFANT CENTER
FACILITY NUMBER: 045407947
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/18/2024
Section Cited
CCR
101429(1)
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(1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. This requirement was not met as evidenced by:
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Licensee will submit proof of a training conducted with staff, and staff will sign/acknowledge a printout of Title 22 regulation, by 3/22/24.
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Based on interviews and record review, the licensee did not comply with the section cited above, which poses an immediatel health, safety or personal rights risk to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3